John Patrick O'Brien
Seminal,US
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
14
14
years of professional experience
Work History
SUPERVISORY MILITARY TRAINING SPECIALIST
US Army Installation Management Command
Fort Carson Colorado
04.2023 - Current
- Managed approximately 30 incoming calls, emails and per day from customers.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Training Specialist
US Army Installation Management Command
Fort Carson Colorado
04.2018 - 03.2024
- Serves as Training Specialist with responsibility for development, evaluation, administration and management of Installation's Command Troop Schools Training Programs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Training Specialist
US Army Chemical Materials Agency
Pueblo Chemical Depot, Pueblo Colorado
02.2010 - 04.2018
- Served as Range Control Officer for Pueblo Chemical Depot, responsible for maintenance and scheduling of Pueblo Chemical Depot range complex, driving tracks, and shoot houses.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth.
- Developed lesson plans, instructional materials and written practice tests for Security and law Enforcement Academy and Hazardous Material Handlers training courses.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
Education
Some College (No Degree) - Real Estate License School
Brightwood College Kaplan Real Estate School
Denver, COHigh School Diploma -
Alpena High School
Alpena, MI06.1994
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Proficient in Microsoft suit of tools
- Resource Allocation
- Data Analysis
- Process Improvement
- Process Analysis
- Project Planning
- Program Evaluation
Accomplishments
- I participated in a collaborative effort with a team of three individuals to develop the Fort Carson and 4th Infantry Division G3 Schools SharePoint and Power BI dashboard that has become the standard across the organization.
Affiliations
- Special Forces Association - Life Member
- National Association of Realtors
- Colorado Association of Realtors
- Pike Peek Association of Realtors
Address
- Seminal, FL, 33776, US
- Fountain, CO, 80817, US
Phone
- Mobile, 719-325-9506
- Day, 719-503-0380
Job Related Training
- Common Faculty Development-Developer, Apr 2019
- Supervisor Development, Sep 2018
- Introduction to JCIDS/ Training Development Capability Phase 1&2 Foundation Instructor/ Facilitator Course, Jan 2018
- Kaplan Real Estate School, Nov 2017
- Civilian Education System, Civilian Leader Basic, May 2016
- Civilian Education System, Action Officer Development Course, Feb 2016
- Civilian Education System, Civilian Foundation Jan 2016
- Chemical Hazard Prediction Using WebPuff, July 2016
- Inter-Service Range Safety Course (Intermediate), Aug 2014
- Geographic Information Systems (GIS) for Range Control Staff, Aug 2014
- Weapons Danger Zone Course, Aug 2014
- NTOA Chemical Agent Instructor Certified, Aug 2012
- NTOA Flash Sound Diversionary Device Instructor Certified, Aug 2012
- NTOA Less-Lethal Munitions Instructor Certified, Aug 2012
- Basic Law Enforcement Krav Maga Instructor Certified, July 2012
- ALERRT Basic Active Shooter Instructor for First Responders, June 2010
- OSHA 40hr HAZWOPR, Apr 2012
- FEMA ICS-100 Intro to Incident Command System, Mar 2010
- FEMA ICS-200 ICS for Single Resources and Initial Action Incident, Mar 2010
- FEMA ICS-700 National Incident Management System, Mar 2010
- FEMA ICS-800 National Response Plan (NRP), An Introduction, Mar 2010
- Advanced Non-Commissioned Officers Course Phase 1, Jun 2009
- Military Combat Tracker Course, April 2007
- Vohne Liche Kennels Multipurpose K9 Handler Course, May 2007
- Air Force Specialized Search Dog Course, March 2007
- Special Forces Advanced Reconnaissance Target Analysis and Exploitation Course, June 2005
- Peace Time Government and Hostage Detention, December 2004
- Advanced Special Operations Level 2, November 2004
- SERE Level C, April 2004
- Russian Language Training, March 2004
- Special Forces Qualification Course, August 2003
- Special Forces Weapons Sergeant Course, July 2003
- Airborne School, November 2002
- Special Forces Selection and Assessment, May 2002
- Basic Non-Commissioned Officers Course, September 2001
- Combat Communications Course, November 1999
- Primary Leadership Development Course, September 1998
Awards
- Iraq Campaign Medal
- Joint Service Commendation Medal
- Korean Defense Service Medal
- Army Commendation Medal 2nd Award
- NCO Professional Development Ribbon 2nd Award
- Army Achievement Medal 2nd Award
- Army Service Ribbon
- Army Good Conduct Medal 4th Award
- Overseas Service Ribbon 3rd Award
- National Defense Service Medal
- Expert Infantryman Badge
- Global War on Terrorism Service Medal
- Special Forces Tab
- Airborne Wings
- Air Assault Wings
Timeline
SUPERVISORY MILITARY TRAINING SPECIALIST
US Army Installation Management Command
04.2023 - Current
Training Specialist
US Army Installation Management Command
04.2018 - 03.2024
Training Specialist
US Army Chemical Materials Agency
02.2010 - 04.2018
Some College (No Degree) - Real Estate License School
Brightwood College Kaplan Real Estate School
High School Diploma -
Alpena High School