Johnpaul Fernandez
Davenport,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Team Lead - Business Development
Harte Hanks
08.2022 - Current
- Collaborated with team operations to optimize outbound efforts.
- Engaged with prospects via phone, email and social media to share company vision, identify opportunities and generate interest.
- Performed one-on-ones to evaluate progress, discuss professional development and coach BDRs to reach targets.
- Enhanced processes to achieve lead generation goals, report on metrics and obtain KPIs.
- Worked independently with minimal supervision.
- Identified, recommended and implemented opportunities for improvement across sales and marketing operations.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Customer Service Representative Supervisor
Marriott Vacation Club
06.2017 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Determined appropriateness of payers to protect organization and minimize risk.
Business Development Executive
EIMS
01.2022 - 08.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
Education
Full Stack Engineer Certification - Computer Science And Programming
UCF
Orlando, FL03.2020
High School Diploma -
Dwight Morrow High School/Academies@Englewood
Englewood, NJ05.2016
Skills
- Team Member Development
- Business Development and Planning
- Salesforce Software
- Customer Accounts Management
- Business Operations
- Lead Identification and Generation
- Strategic Business Initiatives
- Data Research and Analysis
- Competitive Analysis
Timeline
Team Lead - Business Development
Harte Hanks
08.2022 - Current
Business Development Executive
EIMS
01.2022 - 08.2022
Customer Service Representative Supervisor
Marriott Vacation Club
06.2017 - 10.2023
Full Stack Engineer Certification - Computer Science And Programming
UCF
High School Diploma -
Dwight Morrow High School/Academies@Englewood
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