Experienced sales leader with a proven track record in various industries, including SAAS and liquor
sales. Recognized for leadership, team-building, and surpassing sales goals. Skilled in developing
effective sales strategies.
Overview
8
8
years of professional experience
Work History
Sales Development Team Lead (Remote)
Restaurant 365
05.2023 - 08.2023
Improved SDR/BDR team performance through coaching and training.
Created long-term development plans to optimize performance within multi-project and multi-team environments.
Enhanced SDR team efficiency by streamlining processes.
Created growth plans for SDRs.
Achieved 20% monthly quota increase.
Developed training programs for expert product knowledge.
Scheduled development timeframes, providing realistic and actionable frameworks for consistent development progress performance
Drafted progress reports for senior leadership, outlining important performance metrics and outstanding individual contributors
Enterprise Sales Development Rep (Remote)
Restaurant 365
07.2022 - 05.2023
Consistently exceeded sales targets (125%).
Conducted research and prospecting.
Maintained data accuracy in Salesforce CRM.
Engaged potential clients through email.
Qualified leads through various channels.
Coached teammates for better performance.
Made over 350 calls weekly.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Attended monthly sales meetings and quarterly sales trainings
Kept detailed records of daily activities through online customer database
Sales Representative
Northern Eagle Beverages
01.2020 - 09.2022
Managed customer accounts to secure customer satisfaction and repeat business.
Trained and mentored new sales representatives.
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Utilized CRM software to manage customer accounts and track performance metrics.
Listened to customer needs and desires to identify and recommend optimal products.
Beverage Manager
Ruth's Chris Steakhouse
09.2018 - 01.2020
Managed all day-to-day operations within budgeted guidelines.
Developed ongoing training initiative to improve beverage knowledge of serving employees.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Maintained highest standards for beverage quality and service.
Resolved customer complaints involving food or beverage quality and service.
Purchased beverage stock and handled all inventory needs.
Integrated service and team management strategies to boost business profits.
Managed bar and wait staff and directed hiring program.
General Manager
TGI Fridays
04.2015 - 09.2018
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY
Skills
Team Member Development
Needs Analysis
Pipeline Design
Training Junior Team Members
Performance Analytics
Timeline
Sales Development Team Lead (Remote)
Restaurant 365
05.2023 - 08.2023
Enterprise Sales Development Rep (Remote)
Restaurant 365
07.2022 - 05.2023
Sales Representative
Northern Eagle Beverages
01.2020 - 09.2022
Beverage Manager
Ruth's Chris Steakhouse
09.2018 - 01.2020
General Manager
TGI Fridays
04.2015 - 09.2018
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York