Charisma Cole
Englewood,NJ
Summary
Detail-oriented medical receptionist skilled in patient scheduling, insurance verification, and EHR management. Proven ability to enhance workflows and minimize claims denials, ensuring seamless patient experiences.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Front Desk Medical Receptionist
Wake Endoscopy Center
Raleigh, North Carolina
01.2022 - 10.2025
- Greeted patients, verified insurance information and collected copays
- Assisted with 100+ patients weekly.
- Proficient in using a variety of software (i.e. Allscripts, Nextgen, EpicSystems, Gerner, Athena)
- 'Optimized patient scheduling got a team of 10 nurses, reducing patient concerns by 25% improving workflow.
- Reduced insurance claims denials by 30%
- updated and maintained EHR/EMR
Patient Care Technician
Englewood Hospital Medical Center
Englewood, New Jersey
02.2019 - 01.2022
- Documented patient information accurately in electronic health records.
- Prepared and transported patients for medical procedures as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
Some College (No Degree) - Commincations
Bergen Community College
Paramus, NJ01-2028
Certificate of Technical Studies - Patient Care Technican
Lincoln Technical Institute
Paramus07-2015
Skills
- Medical terminology
- Patient care
- EHR/EMR (ie epic, allscripts, Nextgen)
- Insurance verification
- Customer service
- Medical Office
- HIPAA
- Administrative experience
- Front Desk
Accomplishments
Leadership Award - 2019
References
References available upon request.
Certification
Patient Care Technician
Timeline
Front Desk Medical Receptionist
Wake Endoscopy Center
01.2022 - 10.2025
Patient Care Technician
Englewood Hospital Medical Center
02.2019 - 01.2022
Some College (No Degree) - Commincations
Bergen Community College
Certificate of Technical Studies - Patient Care Technican
Lincoln Technical Institute