Summary
Dynamic leader with a proven track record in spearheading business development initiatives at Home Properties Solutions, LLC. Excelled in new business development, boosting company growth by nurturing high-performing teams. Skilled in relationship management and staff training, consistently achieving and surpassing sales targets through strategic planning and performance management.
Overview
4
4
Years of Outbound Call Center Experience
Work History
Team Lead - Business Development
Home Properties Solutions, LLC
02.2021 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Kept meticulous client notes and updated account information in company databases.
- Maintained statistical database of customers using a CRM for prospects.
- Established and oversaw performance targets for call center associates.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
06.2006
Skills
- Outbound Call Center Business Development Leadership
- Relationship Building and Management
- Sales Expertise and Strategy
- Goals and Performance
- Detail-Oriented
- Staff Training and Development
- Lead Identification and Generation
- Performance Management
- Sales Training
- Cold-Calling
- Sales Reporting
- Pipeline Management
- Team Leader
- Team Building
- Product Knowledge
- Teamwork and Collaboration
- Marketing and Advertising for Real Estate Lead Generation
- Multitasking Abilities
- Excellent Communication
- Decision-Making
- Analytical Skills
- Sales Techniques
- CRM Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead - Business Development - Home Properties Solutions, LLC
02.2021 - Current
Chesapeake High School - High School Diploma,
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