John Paul (JP) Whibbs
Pensacola Beach,FL
Summary
Accomplished Dealer/Owner Operator at Whibbs Automotive Group, one of the largest and most successful General Motors Franchised Dealers in the Southeast United States. I have a proven track record of maintaining excellent factory relations, top Customer Satisfaction levels and Top Level Sales Effectiveness, fostering business growth through developing strong client relationships and maximizing profits. Skilled in compliance and workplace training, my leadership has consistently enhanced customer satisfaction and team performance.
Overview
36
36
years of professional experience
Work History
Broker/ Owner
United Country Commercial/Whibbs Real Estate Group
10.2018 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Owner
Whibbs Automotive Group Cadillac GMC Buick
05.1988 - 10.2018
- Owned and operated one of the Top 10 Cadillac Dealerships in the Southeast United States. Achieved Sales Effectiveness of over 200% while maintaining top ranked Customer Satisfaction and Customer Retention. Maintained excellent relationship with General Motors.
- As the active General Manager of my dealerships and personally in charge of all inventory, new and used, I oversaw vehicle sales department as well as all fixed department operations, ensuring compliance was maintained and all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies.
Education
Bachelor of Science - Finance
Florida State University
Tallahassee, FL05.1988
Skills
- Business Growth
- Real estate knowledge
- Compliance requirements
- Workplace training
- Financial Analysis
Timeline
Broker/ Owner
United Country Commercial/Whibbs Real Estate Group
10.2018 - Current
Owner
Whibbs Automotive Group Cadillac GMC Buick
05.1988 - 10.2018
Bachelor of Science - Finance
Florida State University
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