John P. Chole
Beaverton,OR
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 21 years of experience in customer support.
Overview
17
17
years of professional experience
Work History
Video Support Specialist
Brandlive
08.2020 - 01.2023
- Assisted Brandlive clients and attendees with access issues with events
- Support clients in building Stream pages and adding custom CSS
- Deep diving into client coding to determine if issues are platform bugs
- Building out and editing theLegacy platform help guide
- Encouraging Sales Teams to reach our quarterly goals
- Assign privileges in Super Admin to create access and channels
- Resolve issues with Greenroom when events are unable to go live
- Monitored systems in operation and quickly troubleshot errors.
Help Desk
Triad, Kimpton Hotels
09.2019 - 04.2020
- Assisted users with service questions for Kimpton Properties
- Training of New Hires to work with and understand multiple software Create/terminate accounts in Active Directory, Microsoft Exchange, and other applications
Tier 1 Technical Support Representative
Omnis Network
01.2016 - 08.2019
- Support level I technical issues via live chat, email, and telephone
- Training of New Hires to work with and understand multiple software critical to company operations
- Troubleshoot a variety of technical and non-technical issues regarding hosting and email issues Assist customers with setting up various email platforms, clients, and 3rd party software
Info Booth Coordinator
Phoenix Comicon
01.2014 - 01.2016
- Encourage and promote in recruiting staff
- Create a schedule for volunteer shifts for Comicon
- Train volunteers in the knowledge of guests and activities going on to inform members as they attend
- Resolve questions from attendees regarding events
Customer Service
Phoenix Welding Supply
01.2014 - 01.2016
- Assist Phoenix Welding, Dye Carbonic, and United Beverage with phone orders for CO2 and other welding needs
- Assist store side with counter sales with in-store purchases
Tier 1 Technical Support Representative
Pinnacle Cart
05.2012 - 12.2013
- Assist Pinnacle Cart customers that are having questions/issues regarding the use of software both by phone and email
- Install SSL certificates for customers after purchase or renewal
- Install carts to our servers after purchase and perform a migration with Cart2Cart if moving over from a different provider.
Customer Support
Adam Ginsberg International LA
09.2011 - 12.2011
- Assist customers who were having trouble with their Speedlings, Speedtrada and Template
- Optimizer accounts by phone and ticketing system
- Gave tracking number and status of orders placed
- Created new accounts for customers after orders placed
- Created packages for orders placed
- Other duties as needed
Tier 1 Technical Support Representative
IPower
07.2011 - 09.2011
- Troubleshoot website and email issues for Ipower and other Endurance Inc
- Customers
- Assist with the setup of pop3 and IMAP email clients
- Assist current and potential customers with sales questions regarding our products
Online Support Team Lead
Godaddy.com
07.2006 - 05.2011
- Respond to customer questions/issues via email system
- Use resources available to research and properly answer customer questions
- Troubleshoot any website issues experienced by GoDaddy.com customers
- Assist customers with questions regarding services they wish to purchase
- Answer questions regarding transfers via email system and phone Assist inbound agents with questions regarding transfer status
- Use the domain tool to correct transfers with incorrect Whois information
Education
Dobson High School
1997
Skills
- Quality Leadership
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Documentation
Timeline
Video Support Specialist
Brandlive
08.2020 - 01.2023
Help Desk
Triad, Kimpton Hotels
09.2019 - 04.2020
Tier 1 Technical Support Representative
Omnis Network
01.2016 - 08.2019
Info Booth Coordinator
Phoenix Comicon
01.2014 - 01.2016
Customer Service
Phoenix Welding Supply
01.2014 - 01.2016
Tier 1 Technical Support Representative
Pinnacle Cart
05.2012 - 12.2013
Customer Support
Adam Ginsberg International LA
09.2011 - 12.2011
Tier 1 Technical Support Representative
IPower
07.2011 - 09.2011
Online Support Team Lead
Godaddy.com
07.2006 - 05.2011
Dobson High School
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