Ashley Woodson
Gautier,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Child Support Agent
State of Georgia
08.2019 - 07.2024
- Contributed to a positive work culture by fostering open communication, mutual respect, and teamwork among Child Support Agent colleagues.
- Reduced case backlogs by prioritizing urgent cases and diligently working through high-volume caseloads.
- Achieved higher compliance rates by providing personalized assistance and guidance to clients on their rights and responsibilities regarding child support obligations.
- Conducted thorough investigations to accurately establish paternity and enforce support orders.
Child Support Specialist
Young Williams/ Department of Human Services
08.2017 - 07.2019
- Handle incoming referrals from child protective services, Food Stamps, and Temporary Assistance for Needy Families, Manage a caseload of 1,000 or more cases
Branch Manager
Community Loans of America
03.2016 - 08.2017
- Interview client with new child support cases, Scanning relevant documents into system, Compose physical Case files, Handle incoming referrals from child protective services, Food Stamps, and Temporary Assistance for Needy Families, Manage a caseload of 1,000 or more cases
Customer Sevive associate
Walmart
08.2011 - 02.2016
- Responsible for two or more sales representatives, Preparing loan documents, File and check audits, Title liens, Business to business marketing, Sales and collections calls
Customer service representative
Sears Telaservices
10.2010 - 01.2011
- Assist Sears customers, Sales, Bill payment, Processing orders and returns
Customer Service Representative
Walmart.com
07.2009 - 05.2010
- Answering all calls for customers of walmart.com, Processing returns, Processing orders, Tracking orders
Education
Mississippi Gulf Coast Community College
Gautier, MSUniversity of Southern Mississippi
Hattiesburg, MSSkills
- Advanced Computer skills
- Excel
- Customer Service
- Quick learner
- Teamwork
- Impeccable organizational skills
- Time Management
- Client database management
- Quality leadership
References
- Paula Levy, 228-217-3768, Current Supervisor
- Sharon Carter, 251-366-4483, Colleague
Timeline
Child Support Agent
State of Georgia
08.2019 - 07.2024
Child Support Specialist
Young Williams/ Department of Human Services
08.2017 - 07.2019
Branch Manager
Community Loans of America
03.2016 - 08.2017
Customer Sevive associate
Walmart
08.2011 - 02.2016
Customer service representative
Sears Telaservices
10.2010 - 01.2011
Customer Service Representative
Walmart.com
07.2009 - 05.2010
Mississippi Gulf Coast Community College
University of Southern Mississippi