Kim Parker
Hiram,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience in a call center environment as needed, as well as supervisor experience.
Overview
24
24
years of professional experience
Work History
Child Support Agent
Georgia Department Of Human Services
03.2005 - 07.2023
- Explained policies, procedures and instructions to parents.
- Performed case management tasks to enforce court-ordered child support obligations.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts to initiate collection actions.
- Monitored cases for support order compliance and made adjustments.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Secretary
Georgia Building Authority
04.1999 - 02.2005
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
Education
High School Diploma -
Paulding County High School
Dallas, GA05.1988
Skills
- Case Support
- Case Management
- Court Proceedings
- Critical Thinking
- Child Support Modification
- Case Documentation
- Case File Preparation
- Active Listening
Timeline
Child Support Agent
Georgia Department Of Human Services
03.2005 - 07.2023
Secretary
Georgia Building Authority
04.1999 - 02.2005
High School Diploma -
Paulding County High School
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