John'Quarius Minor
North Richland Hills
Summary
I bring a proven track record of successfully managing administrative tasks, demonstrating strong organizational and multitasking abilities. My proficiency in office software, effective communication, and problem-solving skills have consistently contributed to the efficiency of office operations. I am adept at handling diverse responsibilities, ensuring a seamless workflow, and maintaining a high level of professionalism in a fast-paced environment. With Over 6 Years of Experience and A Proven track record in enhancing patient experience and streamlining operations at UTSW, adept in HIPAA compliance and insurance verification. Demonstrates exceptional organizational skills and attention to detail, ensuring accuracy and efficiency in patient registration and data entry. Skilled in customer service, effectively managing challenging situations and improving office procedures.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
UTSW
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Check-In Patients for Appointments and Obtain and Verify Information
- Open and Closing Cancer Clinic and Preparing Next Day Paperwork For Patients
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Communicating with Mammogram , Radiation , CT and MRI Technicians
OFFICE ADMINISTRATOR
Ground Works
07.2021 - 02.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed daily office operations, including answering phones, coordinating meetings, and handling correspondence. Maintained accurate and up-to-date office records, ensuring compliance with regulations
SECRETARY
Majors Medical Service
06.2018 - 07.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Verify patients' insurance coverage for DME, ensuring compliance with billing and reimbursement procedures. Work with insurance providers to obtain pre-authorization for DME, ensuring timely approvals for equipment provision. Prepared and distributed meeting agendas, ensuring productive discussions.
- Communicate with patients, healthcare providers, and insurance companies to address inquiries, resolve issues, and provide updates on equipment status.
- Stay informed about and adhere to relevant healthcare regulations, ensuring that all procedures related to DME dispensing and insurance processing comply with industry standards and legal requirements.
Education
Bachelor of Science - Biology
Grambling State University Lab High School
Grambling, LAHigh School Diploma -
Ouachita Parish High School
Monroe, LA05.2018
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Organizational Skills: Efficiently manage tasks, schedules, and office resources
- Attention to Detail: Ensure accuracy in documentation and administrative tasks
- Data Entry: Accurate and speedy input of information
Timeline
Patient Access Representative
UTSW
04.2024 - Current
OFFICE ADMINISTRATOR
Ground Works
07.2021 - 02.2024
SECRETARY
Majors Medical Service
06.2018 - 07.2021
Bachelor of Science - Biology
Grambling State University Lab High School
High School Diploma -
Ouachita Parish High School
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