Overview
Work History
Education
Skills
Projects
Eligibility
Technicalskills
Leadership Experience
Hobbies and Interests
Timeline
Generic

Wajeeha Zafar

Sacshe,Texas

Overview

4
4
years of professional experience

Work History

Central Patient Access Center Representative

UTSW
Remote
02.2024 - Current
  • Served as primary contact for patients, managing calls and appointments with precision on EMR and EPIC
  • Coordinated referrals and communication between patients and physicians, ensuring insurance verification
  • Promoted specialty programs, addressed patient inquiries, and supported clinic operations through administrative tasks
  • Streamlined patient communication, managing calls and appointments with precision using EMR and EPIC systems, enhancing clinic efficiency and patient satisfaction.

Benefits Enrollment Specialist CSR

Wills Tower Watson
Remote
10.2023 - 01.2024
  • Delivered customer support via phone, webchat, email for benefits enrollment, ensuring HIPAA compliance
  • Built rapport and exceeded customer expectations, managing confidential information with care
  • Explained benefits and addressed requests by interpreting clients' plan documents
  • Contributed to team meetings and training sessions for continuous improvement.

Ophthalmic Technician and Front Desk Associate

Eyes on Preston Park
Plano, Texas
08.2022 - 02.2023
  • Identified each patient’s vision benefits to accurately bill and process their insurance (e.g., EyeMed, Spectera, BCBS) claims
  • Consulted 20+ patients daily to log and document the reason for visit and/or symptoms
  • Conducted vision exams using Optos retinal imaging machinery and documented exam results into the clinic’s Electronic Health Record (EHR) system for each patient
  • Documented patient inquiries via communication through telephone and e-mail, and managed administrative responsibilities (e.g., scheduling appointments for patients), made cold calls to bring in new patients.

Results Team Member

Heal 360 Clinic
Murphy, Texas
12.2020 - 03.2021
  • Analyzed and accessioned COVID-19 results for 100+ patients and accurately communicated test results daily
  • Reviewed each patient’s medical benefits to bill their insurance accurately
  • Handled 100+ phone inquiries daily to conduct administrative and clinical responsibilities (e.g., schedule appointments, answer logistics inquiries, modify patient data in the clinic’s EHR system, consult team).

Education

B.S., Healthcare Management -

The University of Texas at Dallas

Skills

  • MS Office
  • CPR Certification
  • Pharmacy Technician Trainee License
  • Clinical Applications
  • Epic Proficiency

Projects

Business Capstone Senior Project, 08/2022-12/2023, Conducted research to develop a perspective on endometriosis and tele-health for a client (Ebb & Flo); used the presentation to educate 30+ students on the latest studies and potential remedies, Proficiently recorded meeting notes and set up meetings for the team every week

Eligibility

Eligible to work in the US with no restrictions

Technicalskills

MS Office, CPR Certification, Pharmacy Technician Trainee License, Clinical Applications, Epic Proficiency

Leadership Experience

  • Tri Delta: UT Dallas, Member Experience, 03/2021-12/2023
  • Health Management Association: UT Dallas, Social Media Marketer, 08/2020-12/2021

Hobbies and Interests

Track and Cross country, Hospital Administration, Clinical Informatics

Timeline

Central Patient Access Center Representative

UTSW
02.2024 - Current

Benefits Enrollment Specialist CSR

Wills Tower Watson
10.2023 - 01.2024

Ophthalmic Technician and Front Desk Associate

Eyes on Preston Park
08.2022 - 02.2023

Results Team Member

Heal 360 Clinic
12.2020 - 03.2021

B.S., Healthcare Management -

The University of Texas at Dallas

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Wajeeha Zafar