John R. Gilbert
business development coordinator
Greensboro,NC
Summary
Experienced sales professional offering a proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build a lead pipeline and increase client base.
Overview
10
10
years of professional experience
Work History
Business Development Coordinator
Cogent Analytics
07.2021 - 06.2023
- Cold-called prospective clients to schedule sales meetings
- Managed appointments for Sales Representatives
- Worked closely with other team members to coordinate schedules
- Executed calling campaigns targeting direct end-user prospective accounts
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Alorica
07.2018 - 06.2021
- Resolved conflicts as advocate for The New York Times
- Enrolled clients in Optum mail order prescription drug plans and increased enrollment by 10%
- Upheld HIPAA regulations and standards for protecting patient information.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 100 calls per day.
Sales Associate
Bed Bath and Beyond
08.2013 - 06.2018
- Increased web sales by 5% year over year.
- Enrolled clients on current promotional offerings and products using persuasive selling tactics added over 5%
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Business Administration, Human Resources
Guilford College
Greensboro, NC05.2017
Certificate Computer Graphics And Advertising Design -
Guilford Technical Community College
Jamestown, NC04.1993
Skills
- Excel
- Inventory Management
- Microsoft Office
- Active listening
- Critical Thinking
- Conflict Resolution
- PowerPoint
- Team Goals
- Sales
- Cold Calling
Timeline
Business Development Coordinator
Cogent Analytics
07.2021 - 06.2023
Customer Service Representative
Alorica
07.2018 - 06.2021
Sales Associate
Bed Bath and Beyond
08.2013 - 06.2018
Bachelor of Science - Business Administration, Human Resources
Guilford College
Certificate Computer Graphics And Advertising Design -
Guilford Technical Community College
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