Bithiah Ross
Greensboro,NC
Summary
To secure a position in a field that enables me to expand my professional expertise, as well as, utilize my knowledge and skills to further my career.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
Cogent Analytics
Greensboro, US
09.2022 - Current
- Engage business owners to set first point-of-contact for the Regional VP of Sales.
- Manage client relationships and schedule appropriate follow-up with the 'C Suite'.
- Exhibit a professional attitude in dealing with clients and team members.
- Work with a team of dedicated professionals to meet and exceed goals on a daily and weekly basis.
- Maintain clear records in the CRM system to effectively drive performance within the team.
- Be prepared to excel in initial training and continuing educational efforts.
PCA Personal Care Assistant
Daisy Care Givers
Winston-Salem, US
12.2021 - Current
- Provide personal care to the elderly and disabled citizens
- Transport to doctors appointments
- Assist with nutritional needs
- Assist with daily grooming
- Monitor medicinal intake
Scheduler
KEOLIS
Greensboro, US
08.2020 - 07.2021
- Accurately schedules Reservations
- Answer phones
- Enter appointments into database
- Scheduling
- Enter in all subscriptions
- Create driver manifests
- Correct scheduling concerns in system
Safety Manager
MPC Bus Corporation
Cranford, US
01.2020 - 08.2020
- Lead a team of road supervisors in field observations
- Ensure base and field safety
- Maintain DOT, FTA, and MVC regulations
- Officiate monthly safety meetings
- Train new hire operators
- Maintain records of vehicle maintenance
- Assist in all accident and incident investigation
- Maintain all accident and incident reports
- Pass Certified Trainer
- Mobility device Trainer
- Difficulty and stress passenger Trainer
Lead Data Analyst-Administrative
MTA Mobility Baltimore (Transdev)
11.2018 - 07.2019
- Reviewed 400 manifests for accuracy
- Corrected times in the system
- Modified mileages
- Adjusted fares
- Completed clean-up reports
- Maintained error free reports
- Entered in payroll
- Verified end times
- Analyze billing reports to rectify discrepancies with various Riders
- Kept management informed of the status of accounts and errors
- Perform basic clerical work
- Created Training guides and worksheets for multiple departments
Operations Supervisor
Essex County Special Transportation (Transdev)
01.2017 - 01.2018
- Monitor employee productivity and optimize procedures to reduce lateness
- Held monthly meetings to give updates, feedbacks and training
- Maximized driver time and efficiency by revamping schedules
- Identified inefficiencies and made recommendations for process improvements
- Oversaw inventory and ordered supplies
- Establish and communicate clear performance expectations and manage employee performance
- Reviewed work and supervises performance in accordance with organizational policies, procedures, and performance management processes
- Act as the project lead and maintain client contact for any field work attained
- Discipline, reward and develop employees as necessary
- Assisted and submitted monthly reports to the General Manager and the county
- Interviewed and recommended hiring and termination
- Submitted Payroll on a bi-weekly basis
- Instructed system and customer service training
- Created Training guides and worksheets for multiple departments
Scheduler
Union County Para transit(Transdev)
01.2005 - 01.2017
- Accurately schedules Reservations
- Answer phones
- Enter appointments into database
- Dispatch
- Post priority clients
- Enter mileage and times into system
- Monitor drivers
- Manage vehicle breakdowns
- Notify passengers of bus arrival
- Scheduling
- Enter in all subscriptions
- Create driver manifests
- Correct scheduling concerns in system
- Coordinate with dialysis facilities and clients regarding their pick up and drop off time
- Communicate with the county on their monthly special trips, as well as enter them into the system
- Report special trip hours to the county
- Print, review and distribute daily reports (driver start, double booking, route productivity, slack time, ride length, and trip hour's productivity)
- Created Training guides and worksheets for multiple departments
- Above and Beyond
- Provide training and assistance to dispatchers, reservationist, drivers and supervisors
- Correct Medicaid numbers and funding sources into the system
- Provide helpful solutions for dispatch and reservations in problem areas
- Attend to irate customers and satisfy their needs
Education
Certification in Accounting Specialist -
Guilford Technical Community College
Greensboro, NC06.2025
Certificate of Data Analysis - Data Analysis
Guilford Technical Community College
Jamestown, NC02-2023
AA - Legal Studies
Post University
12.2018
Certificate in Microsoft word, Excel, Powerpoint -
Union County College
Union, NJ08.2015
Associate - Paralegal
Berkeley College
08.2000
Diploma -
Our Lady of Good Counsel H.S.
07.1999
Bachelor of Arts - Business Administration And Accounting
Guilford Technical Community College
Jamestown, NCSkills
- BILLING
- FILING
- RECORDS MANAGEMENT
- CUSTOMER RELATIONS
- OPERATIONS
- WORKFLOW
- WORKFLOW MANAGEMENT
- Access
- Testing
- Excel
- Business Intelligence
- Microsoft Office
- HTML
- SQL
- Powerpoint
- MS Office
- Paratransit
- Project Leadership
- Performance Management
- Time Management
- Microsoft Excel
- Microsoft Word
- Customer Service
- Microsoft SQL Server
- Typing (10 years)
- Customer service (9 years)
- Customer support (10 years)
- Supervising experience (5 years)
- Microsoft Outlook
- Scheduling
- Organizational Skills
- Receptionist
- Conflict management
- Analysis skills
- Communication skills
- Computer literacy
- Computer skills
- Microsoft Powerpoint
- Office experience
- Google Docs
- Administrative experience
Certification
- MOBILITY PASS TRAINER, 02/20, 02/23, Train field operators on ADA regulations, mobility devices, emergency techniques, customer service, working with senior and disabled passengers.
- Accounting Specialist, 09/22, 12/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Call Center Customer Service, Highly Proficient, 05/20
- Sales: Influence & Negotiation, Proficient, 05/20
- Sales skills, Proficient, 05/20
- Scheduling, Expert, 06/21
- Basic attention to detail, Highly Proficient, 07/21
- Administrative assistant/receptionist, Proficient, 08/21
- Delivery driver, Expert, 09/21
- Scheduling, Proficient, 11/21
- Logic & verbal reasoning, Proficient, 05/20
- Verbal communication, Proficient, 11/21
- Customer focus & orientation, Expert, 08/21
- Work style: Reliability, Highly Proficient, 08/21
- Work style: Professionalism, Proficient, 06/22
- Advanced attention to detail, Familiar, 06/21
Timeline
Business Development Coordinator
Cogent Analytics
09.2022 - Current
PCA Personal Care Assistant
Daisy Care Givers
12.2021 - Current
Scheduler
KEOLIS
08.2020 - 07.2021
Safety Manager
MPC Bus Corporation
01.2020 - 08.2020
Lead Data Analyst-Administrative
MTA Mobility Baltimore (Transdev)
11.2018 - 07.2019
Operations Supervisor
Essex County Special Transportation (Transdev)
01.2017 - 01.2018
Scheduler
Union County Para transit(Transdev)
01.2005 - 01.2017
Certification in Accounting Specialist -
Guilford Technical Community College
Certificate of Data Analysis - Data Analysis
Guilford Technical Community College
AA - Legal Studies
Post University
Certificate in Microsoft word, Excel, Powerpoint -
Union County College
Associate - Paralegal
Berkeley College
Diploma -
Our Lady of Good Counsel H.S.
Bachelor of Arts - Business Administration And Accounting
Guilford Technical Community College