PHANIA ALEXIS
Summary
Dedicated BDC automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Business Development Coordinator
Braman Motorcars
04.2022 - Current
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Representative
Recruiting Solutions Inc
01.2020 - 03.2022
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
Assistant Manager
Kentucky Fried Chicken
06.2017 - 03.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate of Arts - Civil Engineering
Palm Beach State College
Lake Worth, FL12.2022
Skills
- Billing
- Organization
- Problem Solver
- Detail-oriented
- Business Growth Opportunities
- Call Control
- Operational Efficiency
- Cold Calling
- Customer Service and Satisfaction
- Microsoft Office
- Performance Feedback
- Corrective Actions
Languages
Haitian creole
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Business Development Coordinator
Braman Motorcars
04.2022 - Current
Customer Service Representative
Recruiting Solutions Inc
01.2020 - 03.2022
Assistant Manager
Kentucky Fried Chicken
06.2017 - 03.2020
Associate of Arts - Civil Engineering
Palm Beach State College
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