Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Workauthorization
Languages
Timeline
Generic

Lauren Ward

Ormond Beach

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Guardian Pharmacy
01.2024 - Current
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted, measured and compounded medications following standard procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Maintained patient records
  • Maintaining state and federal regulation
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Coordinated verification and filling of more than 120 daily prescriptions in high-volume long-term care pharmacy environment.
  • Prepare medications to be shipped to proper facilities in a timely manner
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Pharmacy Technician

Publix Supermarkets
07.2022 - 12.2023
  • Counted and labeled prescriptions with correct item and quantity.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Communicating with healthcare providers and insurance providers
  • Data entry and insurance trouble-shooting
  • Maintaining state and federal regulations
  • Customer satisfaction and assistance with medical questions in accordance with federal and state laws
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Pharmacy Technician

CVS Health
03.2021 - 07.2022
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Proven ability to learn quickly and adapt to new situations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Managed opening and closing duties for pharmacy.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Skilled at working independently and collaboratively in a team environment.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues.

Cashier/Customer Service

Winn Dixie
07.2020 - 03.2021


  • Assisted customers with lottery and money order transactions
  • Aided the pharmacy as a cashier in accordance with state and federal regulations
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained and reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High school or equivalent -

Seabreeze High School
Ormond Beach, FL
06.2019

Skills

  • Inventory Management
  • Data Entry
  • Insurance Processing
  • Point of Sale System
  • Confidentiality and HIPAA
  • Team Collaboration
  • Organizational Skills
  • Communication Skills
  • Pharmacy Technician Experience
  • Typing
  • Medical Billing
  • Customer Service

Certification

  • Registered Pharmacy Technician


Additionalinformation - Workauthorization

Authorized to work in the US for any employer

Languages

American Sign Language

Timeline

Pharmacy Technician

Guardian Pharmacy
01.2024 - Current

Pharmacy Technician

Publix Supermarkets
07.2022 - 12.2023

Pharmacy Technician

CVS Health
03.2021 - 07.2022

Cashier/Customer Service

Winn Dixie
07.2020 - 03.2021

High school or equivalent -

Seabreeze High School

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Lauren Ward