Josiah Stephens
Bowling Green,United States
Summary
Dedicated professional with over 8 years of experience in sales growth, leadership, team development, and client relationship management. Proven track record in exceeding sales targets and providing exceptional customer experience. Bringing expertise in marketing, sales and driving success.
Overview
8
8
years of professional experience
Work History
Business Development Coordinator
B. Stephens HR Consulting
12.2021 - 01.2024
- Developed and executed innovative strategies to penetrate new markets, leading to an expansion in customer base and a significant increase in brand awareness
- Fostered strong customer relationships through personalized outreach and targeted communication strategies
- Stayed abreast of industry trends and competitor activities, providing strategic recommendations to senior management to maintain a competitive edge in the market
- Supported client audit processes, ensuring adherence to state and federal regulatory standards
- Led recruiting campaigns through various platforms in alignment to client needs and requirements
- Directed social media strategy and operations, overseeing content creation, scheduling, engagement, and analytics.
Staff Level Merchandising Manager
Costco Wholesale
04.2020 - 03.2022
- Led team of more than 60 employees to achieve sales increase metrics for multiple departments
- Drove warehouse sales and department penetration through up-selling, product placement, and merchandising techniques
- Planned and executed warehouse-wide inventory resulting in manageable shrink at less than .05%
- Managed safety programs to maintain 100% compliance with state and federal requirements
- Resolved customer issues and escalated customer complaints
- Implemented and oversaw multiple large-scale company projects and community events
- Responsible for safety and security of building and staff
- Performed regular on-boarding and off-boarding
- Oversaw implementation of new POS hardware and software, managed program for productivity and shrink control.
Inside/Outside Sales Manager
Costco Wholesale
02.2016 - 04.2020
- Ensured excellent customer service daily in various customer-facing departments
- Managed outside team to achieve top rankings in the region for Year Over Year sales growth in sales campaigns
- Led inside sales team to maintain positive growth trend YOY in all sales metrics throughout duration of time in position
- Developed and implemented training programs to drive team to #1 in region for sales increase FY 2019
- Developed and implemented training program for sales and returns teams to achieve audit compliance
- Achieved 100% compliance
- Adept in accurately writing department schedule in compliance with payroll limitations.
Education
Associate of Arts - Art History
Linn Benton Community College
Albany, OR05.2009
Skills
- Customer Service
- Strong Verbal and Written Communication
- Sales
- Adaptability
- Social Media Management
- Payroll/Inventory Management
- Business Relationship Management
- Customer Acquisition
- Performance Tracking
- Project Management
- Product Knowledge
- Lead Generation
- Market Research
- Lead Development
- Client Relationship Management
- Social Media Campaigns
- Team building
- Staff Management
Timeline
Business Development Coordinator
B. Stephens HR Consulting
12.2021 - 01.2024
Staff Level Merchandising Manager
Costco Wholesale
04.2020 - 03.2022
Inside/Outside Sales Manager
Costco Wholesale
02.2016 - 04.2020
Associate of Arts - Art History
Linn Benton Community College