JOHN R SMITH III
Daphne,AL
Summary
Dedicated professional with expertise in customer service, knowledge of products, conflict resolution, Inventory and team leadership. Proven ability to enhance customer satisfaction and manage operations effectively. I have a strong love for the outdoors.
Overview
33
33
years of professional experience
Work History
Supervisor
Bass Pro Shops
02.2025 - Current
- Monitored inventory stock levels and checked placement accuracy to maintain organized storage.
- Exhibited core values in daily actions by leading by example and advancing culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Independent Adjuster
MID ANERICA CATASTROPHE
11.2016 - 01.2025
- Managed complex claims investigations to ensure compliance with industry standards.
- Expedited claim resolution times with prompt onsite inspections after receiving new assignments from supervisors or dispatch centers.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damage events.
- Maintained current knowledge of industry trends and best practices through continuous professional development opportunities such as training sessions or certification courses.
- Developed expertise in specialized areas such as catastrophe response or specific types of property damage to better serve clients' needs during critical situations.
- Adapted quickly to changing claim environments or new company policies, demonstrating flexibility and resilience in a fast-paced industry.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Provided excellent customer service.
Independent Adjuster
Pilot Catastrophe Services
11.2007 - 10.2016
- Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Built strong relationships with policyholders, fostering trust and ensuring accurate information gathering during the claims process.
- Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
- Maintained current knowledge of industry trends and best practices through continuous professional development opportunities such as training sessions or certifications courses.
Real Estate Agent
ONO COMMERCIAL PROPERTY
02.2004 - 09.2007
- Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
- Guided clients through property transactions, ensuring compliance with local regulations and market trends.
- Negotiated lease agreements and sales contracts, achieving favorable terms for clients.
- Conducted property valuations, analyzing market data to provide accurate pricing guidance.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Owner
SMITH OUTDOORS
10.1997 - 09.2004
- Oversaw daily operations, ensuring high-quality customer service and efficient resource allocation.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Managed inventory systems to optimize product availability and reduce costs.
- Established vendor relationships to secure competitive pricing and reliable supply chains.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Fostered community engagement through local events, enhancing brand loyalty and outreach efforts.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Manager
J&M Tackle
01.1994 - 08.1997
- Managed daily operations to optimize inventory management and product availability.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Gulf Coast Academy
Mobile, ALSkills
- Quality control
- Processes and procedures
- Staff management
- Employee motivation
- Team leadership
- Decision-making
- Complex Analytical thinking
- Customer service
- Customer relations
- Conflict resolution
- Problem resolution
- Time management
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Effective communication
- Continuous improvement
- Team building
- Inventory oversight
- Operations management
- Professional demeanor
- Computer skills
- Goal setting
- Managing operations and efficiency
- Goal oriented
- Inventory control
- Good judgment
Timeline
Supervisor
Bass Pro Shops
02.2025 - Current
Independent Adjuster
MID ANERICA CATASTROPHE
11.2016 - 01.2025
Independent Adjuster
Pilot Catastrophe Services
11.2007 - 10.2016
Real Estate Agent
ONO COMMERCIAL PROPERTY
02.2004 - 09.2007
Owner
SMITH OUTDOORS
10.1997 - 09.2004
Manager
J&M Tackle
01.1994 - 08.1997
High School Diploma -
Gulf Coast Academy