John Rodney Nance
Springfield,MO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
Work History
Team Lead
Fleet Feet
08.2022 - Current
- Training new team members by relaying information on company procedures and safety requirements.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Serving as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coaching team members in techniques necessary to complete job tasks.
- Increase customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Taproom Manager
Great Escape Beer Works
12.2018 - 10.2022
- Dedicated to providing a space where all people feel welcomed and the regulars feel known. Seek to foster an atmosphere in which team members feel heard, valued, equipped and empowered.
- Regularly communicate with the team to make sure we’re all on the same page. Participated in hiring, onboarding and training. Responsible for scheduling, providing performance reviews, and holding monthly team meetings.
- Field inquiries regarding reserving the taproom for events. Updating Website with upcoming events and items available for online ordering.
- Earned Cicerone Beer Server Certification.
Front of House Manager
Aviary Cafe And Creperie
05.2014 - 02.2015
- Management of fifty employees across two locations.
- Responsible for inventory, scheduling, problem solving, hiring staff, team development and training.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day operations to drive quality, standards, and meet customer expectations.
Software Engineer III
American National
11.2011 - 05.2014
- Administrating Microsoft Teams Foundation Server.
- Maintenance of in-house legacy applications.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
Manager
The Cup
06.2010 - 11.2011
- Management in hiring, training and performance reviews of staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Computer Science/Minor in Business Administration
Southwest Baptist University
Bolivar, MO06.
Skills
- Ten plus years experience developing and simplifying procedures, and finding innovative solutions
- Skilled team player brings stability by discovering problems before implementation and works to get a design change
- Organizational skills and time management
- Excellent capacity to retain new things
- Visual BASIC, Delphi, SQL, TSQL, C#, VBNET, C, C, HTML, JavaScript, VBScript, ASP, PHP, XML, XSLT, and TCL
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
Timeline
Team Lead
Fleet Feet
08.2022 - Current
Taproom Manager
Great Escape Beer Works
12.2018 - 10.2022
Front of House Manager
Aviary Cafe And Creperie
05.2014 - 02.2015
Software Engineer III
American National
11.2011 - 05.2014
Manager
The Cup
06.2010 - 11.2011
Bachelor of Science - Computer Science/Minor in Business Administration
Southwest Baptist University
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