Hi, I’m
John Pasia
New Braunfels,TX
Summary
Dynamic and results-driven professional with years of experience in Quality Assurance, Field Service, Operating Room environments, and Durable Medical Equipment (DME) management. Proven track record of leading diverse teams, optimizing processes, and delivering exceptional customer service. Adept at managing service operations, driving improvements, and fostering cross-functional collaboration. Proficient in utilizing Salesforce for efficient service management.
Overview
22
years of professional experience
Work History
Brightarrow TechnologiesBellevue, WA
QA Engineer
07.2024 - 03.2025
Job overview
- Assessed application patches and updates at development, testing, and quality assurance stages.
- Tested software to assess optimal in-project deployment.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Tested functionality and compatibility of new programs or updates in comparison to existing applications.
- Advised developers on problems with databases, performance, and other issues.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Documented testing procedures for developers and future testing use.
- Incorporated delivery requirements into the planning of testing schedules.
- Evaluated function, performance, and design compliance of every product against design standards and customer needs.
D1srupt1ve Inc. Marina Del Rey, CA
Head of QA
10.2023 - Current
Job overview
- Oversees quality assurance efforts for an innovative AI startup, ensuring the delivery of high-quality products and services.
- Leads the development and implementation of comprehensive testing plans, encompassing both manual and automated approaches, for diverse clients and projects.
- Act as the main point of contact between QA and other departments, such as development and product management.
Graymont MedicalChicago, IL
QA/QC Manager
03.2016 - 02.2022
Job overview
- Managed and directed QA Analysts to ensure efficient execution of testing and quality control procedures.
- Coordinated regular maintenance and repairs to minimize downtime and ensure equipment safety and reliability.
- Repaired and replaced broken parts in medical equipment while addressing issues related to shorts, voltage, clearances, and tolerances.
- Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
Graymont MedicalChicago, Illinois
Field Service Technician
03.2016 - 01.2018
Job overview
- Provided customers with instruction and training on the proper utilization of sports medicine-related medical equipment.
- Assisted customers with technical issues outside of regular work schedule.
- Maintained a strong record of achieving high customer satisfaction with consistently positive reviews.
Rush North Shore Medical CenterSkokie, Illinois
Anesthesia Technician
11.2003 - 12.2008
Job overview
- Established and maintained the functionality of anesthesia machines, monitors, and pertinent equipment.
- Assisted anesthesiologists and nurse anesthetists during procedures by providing necessary supplies and medications.
- Observed and recorded patient vital signs before, during, and after anesthesia administration.
- Cleaned and sterilized anesthesia equipment to maintain a sterile environment.
- Kept inventory of anesthesia supplies and ensuring they are stocked and ready for use.
- Aided in optimizing patient positioning and pre-anesthesia arrangements.
Education
North Park UniversityChicago, IL
Bachelor of Arts from Organizational Management and Leadership
12-2012
Skills
- Team Leadership & Development
- Service Operations Management
- Process Optimization
- Customer Service Excellence
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Vendor Management
- Salesforce Proficiency
- Operating Room/Hospital Setting
- Durable Medical Equipment (DME) Expertise
Timeline
QA Engineer
Brightarrow Technologies
07.2024 - 03.2025
Head of QA
D1srupt1ve Inc.
10.2023 - Current
QA/QC Manager
Graymont Medical
03.2016 - 02.2022
Field Service Technician
Graymont Medical
03.2016 - 01.2018
Anesthesia Technician
Rush North Shore Medical Center
11.2003 - 12.2008
North Park University
Bachelor of Arts from Organizational Management and Leadership
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