Dynamic professional with extensive experience in retail operations, skilled in problem-solving and effective communication. Known for implementing successful merchandising strategies and managing inventory processes to drive sales and improve customer relationships.
Overview
19
19
years of professional experience
Work History
Merchandiser
Swire Coca-Cola
Bellevue
10.2024 - Current
Monitored store shelves to ensure product availability, restocked and rotated merchandise to optimize sales.
Kept work environment clean and organized to enhance customer experience and support efficient operations.
Collaborated with sales team, supervisors, and store management to address product inventory needs and identify opportunities.
Assistant Store Manager
Ace Hardware of Silver Lake
Everett
04.2010 - 10.2023
Coordinated store operations and staff scheduling to optimize workflow.
Trained new employees on product knowledge and customer service to enhance customer experience.
Collaborated with management to optimize inventory control processes.
Implemented merchandising strategies to enhance product visibility and sales.
Resolved customer inquiries and issues promptly, contributing to improved customer satisfaction.
Oversaw daily cash handling procedures and reconciled discrepancies.
Maintained inventory by checking merchandise to determine levels.
Delegated work to staff, setting priorities and goals.
Engaged customers in conversation to identify their needs and preferences.
BOH/FOH Supervisor
Macaroni Grill
Lynnwood
02.2007 - 03.2010
Led front and back of house operations during peak service hours to enhance service efficiency.
Trained and mentored new staff on service standards and food preparation to ensure consistent quality.
Coordinated with kitchen staff to ensure timely food delivery and service.
Conducted daily briefings to communicate specials and menu changes to staff.
Monitored inventory levels and placed orders to maintain optimal supply availability.
Directed restaurant operations to deliver positive guest experiences through friendly service and attention to guest needs.