John S. Anderson
Buffalo,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
BANKING OPERATIONS I (Remote)
M&T Bank
01.2023 - 04.2023
- Provided excellent customer service to valued bank members.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Conducted research to address and data-based errors and system mistakes.
- Prospected for leads to build pipeline and convert over to outside relationship bankers for sales opportunities.
BANKING OPERATIONS I (Staffing Temp)
M&T Bank
08.2022 - 10.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using bank software.
- Entered figures using 10-key calculator to compute data quickly.
BANKING OPERATIONS I (Staffing Temp)
M&T Bank
06.2022 - 08.2022
- Aided in the transfer of bank clients from newly acquired Peoples' Bank to M&T Bank.
- Addressed inquiries from department team members and worked to achieve team goals daily/ weekly.
- Made additions and subtractions to our teams excel spreadsheet with manager supervision.
- Mailed new tokens to customers in order to provide vital security for their accounts during update/ transfer.
BANKING OPERATIONS I (Staffing Temp)
M&T Bank
04.2022 - 06.2022
- Scanned incoming legal & mortgage documents (MICR) from mailroom to document management file system.
- Printed and mailed documents as needed to clients.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
CUSTOMER SERVICE REP
Nova Health
02.2021 - 07.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Provided comprehensive customer service to drive client satisfaction.
COMPUTER CLERK
NYS Division Of Veterans' Affairs
03.2019 - 12.2019
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
DOCUMENT CLERK
Airport Greenhouses LLC
01.2017 - 02.2019
- Monitored processes of land and billboard sub-leases and made recommendations for improvement for real estate business.
- Identified areas of weakness and recommended or implemented process improvements.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Bachelor of Arts - Liberal Arts
THE NEW SCHOOL
New York, NY08.2018
Paralegal Certificate - Legal Studies
UNIVERSITY OF BUFFALO
Buffalo, NY07.2017
Skills
- Teamwork and Collaboration Mentality
- Customer Service and Assistance Expert
- Computer Literacy
- Consumer Banking Experience
- Technical Documentation/ Legal Writing
- Effective Time Management
- Personable and Courteous Demeanor
- Critical Thinking
Certification
Intro to Microsoft Excel Certification (Ongoing)
Coursera.org / 2023
Google IT Support Certification (Ongoing)
Coursera.org / 2023
Timeline
BANKING OPERATIONS I (Remote)
M&T Bank
01.2023 - 04.2023
BANKING OPERATIONS I (Staffing Temp)
M&T Bank
08.2022 - 10.2022
BANKING OPERATIONS I (Staffing Temp)
M&T Bank
06.2022 - 08.2022
BANKING OPERATIONS I (Staffing Temp)
M&T Bank
04.2022 - 06.2022
CUSTOMER SERVICE REP
Nova Health
02.2021 - 07.2021
COMPUTER CLERK
NYS Division Of Veterans' Affairs
03.2019 - 12.2019
DOCUMENT CLERK
Airport Greenhouses LLC
01.2017 - 02.2019
Bachelor of Arts - Liberal Arts
THE NEW SCHOOL
Paralegal Certificate - Legal Studies
UNIVERSITY OF BUFFALO
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