Damini Roberson
Morgan City,LA
Summary
A bilingual, detail-oriented self-starter who possesses exceptional technical and interpersonal skills, and is a vital contributor to the overall excellence of any work environment. Stays calm under pressure.
Overview
19
19
years of professional experience
Work History
Remote Customer Experience Agent
AIT Worldwide Logistics
02.2022 - 05.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Sales Associate
Cricket Wireless
07.2021 - 07.2022
- Sold various products by explaining unique features and educating customers on proper application. Upselling.
Administrative Assistant
M.T.E.M
06.2016 - 09.2019
- Clerical work, filing papers, making appointments, managing workers.
Waitress
Amelia Bell Casino
03.2011 - 02.2013
- Provided prompt service and ensured food and beverages were up to quality standards.
- Consistently kept bar and work areas in compliance with local, state, and federal laws.
Production Assistant
Prettybird
06.2011 - 08.2011
- Adapted quickly to the daily changes while working for this award-winning production company
- Organized travel and accommodations for crew and production executives
- Distributed schedules as well as scripts
- I worked closely with a team to deliver communications between director and production executives.
Worker
Camille Rose Naturals
01.2007 - 12.2010
- Provided bi-lingual services to a natural hair care business including marketing the products.
- Assisted in the production and packaging of natural hair care products.
Sales Associate and Customer Service Rep
Radio Shack
09.2006 - 11.2007
- Provided optimal customer service while educating clients on current technology and accessories.
Receptionist and Administrative Assistant
Acadiana Personal Care
05.2004 - 06.2005
- Assisted in hiring process by screening resumes submitted to company and posting openings to job boards
- Lead training sessions for new hires, particularly in Microsoft Office
Education
Bachelor of Arts - Spanish, Latin American Studies
University of Louisiana at Lafayette
Lafayette, La01.2010
Universidad Autonoma de Guadalajara
Guadalajara, Mexico01.2005
Skills
- Listening skills
- Team player mentality
- Energetic self-starter
- Outgoing personality
- Time Management
- Verbal Communication
- Excellent People Skills
- Customer Service
- Multitasking Strengths
- Documentation and Recordkeeping
- Meeting Deadlines
- Teamwork and Collaboration
Languages
Spanish
Limited Working
Timeline
Remote Customer Experience Agent
AIT Worldwide Logistics
02.2022 - 05.2023
Sales Associate
Cricket Wireless
07.2021 - 07.2022
Administrative Assistant
M.T.E.M
06.2016 - 09.2019
Production Assistant
Prettybird
06.2011 - 08.2011
Waitress
Amelia Bell Casino
03.2011 - 02.2013
Worker
Camille Rose Naturals
01.2007 - 12.2010
Sales Associate and Customer Service Rep
Radio Shack
09.2006 - 11.2007
Receptionist and Administrative Assistant
Acadiana Personal Care
05.2004 - 06.2005
Bachelor of Arts - Spanish, Latin American Studies
University of Louisiana at Lafayette
Universidad Autonoma de Guadalajara