Jennifer Massaro
Cape Coral,FL
Summary
Results-driven professional with extensive experience in administrative support and data management. Recognized for exceptional attention to detail and time management skills, contributing to improved team efficiency and operational integrity across various roles.
Overview
28
28
years of professional experience
Work History
Remote Customer Experience Agent
Alorica
Cape Coral, Florida
03.2024 - 09.2026
- Communicated with customers through phone, email, and online chats to address inquiries and resolve issues.
- Assisted customers with payment processing, order completion, and shipping arrangements.
- Guided customers through ordering processes, payment options, and return/exchange procedures.
- Managed time to ensure timely responses to customer inquiries, enhancing overall customer satisfaction.
- Performed data entry to maintain accurate records in system.
- Utilized Microsoft Teams for effective collaboration and communication.
Remote Data Entry specialist/ Admin Assistant
Infinite Professional Center
Fort Myers, Florida
10.2011 - 02.2024
- Entered large volumes of data quickly with a high degree of accuracy.
- Entered data accurately into company database systems.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained accurate records to support operational integrity and facilitate easy access to information.
- Oversaw document management to ensure organized and accessible files.
- Reviewed documents for completeness and accuracy before submission.
- Utilized Microsoft Office for various document processing tasks.
- Managed scheduling and calendar coordination for team meetings.
- Scheduled appointments between clients and customers and staff members
- Answered phone calls, emails, and chats to deliver timely information and enhance business correspondence.
- Provided administrative support to enhance team efficiency.
- Engaged in remote work to maintain productivity from home.
- Completed tasks through independent work to meet project goals.
- Collaborated using Microsoft Teams for effective communication.
- Processed invoices for payment using accounting software, ensuring accurate financial records.
- Maintained client confidence by keeping information confidential.
Remote Receptionist/ Billing Data Entry
Madison Honda
Madison, NJ
01.2004 - 07.2011
- Ensured accuracy of customer billing through thorough processing and review
- Billing data entry
- Processed payments,invoices and adjustments to customers' account
- Entered updated account and payment info into the company system
- Managed confidential customer financial records to uphold data integrity
- Delivered email and chat support to address customer inquiries
- Communicated with customers and internal departments through email and the messaging system
- Delivered remote administrative support to enhance team collaboration
- Utilized Microsoft Office suite for document creation and data management
Receptionist and billing dept
Dr. Ceran
Morristown, New Jersey
07.2000 - 11.2003
- Managed billing processes for patient services, facilitating timely payments
- Assisted with billing and payments, maintaining clear account information
- Verified patients' insurance
- Executed data entry for patient records, ensuring accuracy and compliance
- Entered and updated patient information
- Verified patients information and maintained confidential records
- Performed receptionist duties at front desk
- Scheduling and confirming patients' appointments
- Sent and received emails for communication
Medical Records Specialist
Morristown Orthopedics
Morristown, New Jersey
09.1998 - 06.2000
- Managed and organized confidential medical records to ensure compliance with regulatory standards.
- Updated and verified patient information in electronic medical records system to enhance data accuracy.
- Reviewed records for accuracy and completeness
- Executed data entry tasks by inputting patient information into electronic systems, supporting efficient patient care.
- Secured confidential information by implementing strict access controls.
- Maintained filing system by organizing and categorizing documents for easy retrieval.
- Scanned and uploaded documents
Education
High School Diploma -
Madison High School
Madison, NJ06-2000
Skills
- Payment processing
- Data entry
- Data verification
- Patient records
- Microsoft office
- Invoice management
- Record keeping
- Administrative support
- Office support
- Attention to detail
- Time management
- Meeting deadlines
- Confidential information handling
- Multitasking capabilities
- Organizational skills
- Problem solving
- Communication skills
Timeline
Remote Customer Experience Agent
Alorica
03.2024 - 09.2026
Remote Data Entry specialist/ Admin Assistant
Infinite Professional Center
10.2011 - 02.2024
Remote Receptionist/ Billing Data Entry
Madison Honda
01.2004 - 07.2011
Receptionist and billing dept
Dr. Ceran
07.2000 - 11.2003
Medical Records Specialist
Morristown Orthopedics
09.1998 - 06.2000
High School Diploma -
Madison High School