Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
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Keon Irvin

Perry,FL

Summary

Experienced Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specializes in technical support, inbound phone sales, and exceeding customer expectations.

Overview

5
5
years of professional experience

Work History

Experience Customer Service (Remote)

Pique Realty
02.2019 - 12.2020
  • Trained new personnel regarding company operations, policies and services.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Collaborated with team members to improve overall response times and service quality.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided remote support for customers experiencing difficulties with mobile banking applications, ensuring seamless access to services.
  • Delivered exceptional customer service when called upon assist customers troubleshoot issues remotely over phone or email correspondence.
  • Increased customer satisfaction by delivering prompt and effective remote support services.

Customer Service Representative

Arsenault
01.2021 - 10.2022
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Provided exceptional customer service through remote diagnostics when onsite visits were not feasible resolving technical issues over phone or email correspondence.
  • Increased customer satisfaction by providing timely and effective remote support services.
  • Responds to requests, as well as documenting all calls properly

Call Center Representative

Advantage Health Center
02.2023 - 10.2023
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Provided feedback and information to coding and billing personnel to streamline accounting processes.
  • Upheld strict confidentiality standards while managing sensitive patient information according to HIPAA regulations.
  • Administered and prescribed appropriate courses of treatment.
  • Communicating with medical records and external medical offices via fax, phone, or email.

Education

Certificate - Data Analysis

Cornell University
Ithaca, NY
06.2021

Certificate - Culinary Arts

Lively Technical Center
Tallahassee, FL
05.2019

High School - High School Diploma

Taylor County High School
Perry, FL
05.2018

Skills

  • Customer communications
  • Office equipment proficiency
  • Sales and Upselling
  • Attention to Detail
  • Understanding Customer Needs
  • Documentation And Reporting
  • Microsoft Office
  • Written Communication
  • Reliability
  • Payment Processing
  • Analytical Thinking
  • Medical terminology knowledge
  • Appointment Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • MCAS - Microsoft Certified Application Specialist
  • Sales Essentials Certificate
  • ACE - Adobe Certified Expert, Photoshop

Timeline

Call Center Representative

Advantage Health Center
02.2023 - 10.2023

Customer Service Representative

Arsenault
01.2021 - 10.2022

Experience Customer Service (Remote)

Pique Realty
02.2019 - 12.2020

Certificate - Data Analysis

Cornell University

Certificate - Culinary Arts

Lively Technical Center

High School - High School Diploma

Taylor County High School

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Keon Irvin