Kimberly Gordon
La Porte,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Remote Customer Experience Agent
Lowe's Contact Center North
Indianapolis, IN
01.2022 - Current
- Communicated with customers via phone, email and online chats.
- Documented all customer conversations in the database system accurately and thoroughly.
- Assisted customers with making payments or completing orders in system.
- Provided technical support for customer's account related issues.
Remote Customer Service Representative
Sony PlayStation
Orem, UT
09.2021 - 01.2022
- Identified and escalated priority issues to appropriate teams for resolution.
- Assisted customers with making payments or completing orders in system.
- Educated customers about new products and services that may be beneficial for them.
- Provided technical support for customer's account related issues.
Shipping and Receiving Associate
Howmet Aerospace
La Porte, IN
05.2016 - 08.2021
- Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
- Inspected products to ensure they met quality standards prior to shipment.
- Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
- Verified shipping documents, such as bills of lading, packing slips, invoices and purchase orders.
Production Technician
Bemis
Terre Haute, IN
01.2016 - 05.2016
- Maintained production machinery and equipment, ensuring safety protocols were followed.
- Repaired faulty parts or components using specialized tools and testing equipment.
- Maintained accurate records of raw materials used in the manufacturing process.
- Prepared documents including work orders, test results, inspection reports, and inventory records.
Production Technician
Bimbo Bakery
Elkhart, IN
05.2015 - 01.2016
- Loaded raw ingredients into mixing machines according to instructions provided by supervisors.
- Prepared dough for baking according to recipe specifications.
- Ensured quality standards were met throughout the production process.
- Assisted with the packaging and labeling of finished products.
Education
Certificate - Industrial Production Technologies
Ivy Tech Community College of Indiana
Michigan City, IN04-2015
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ01-2009
Skills
- Quality Control
- Regulatory Compliance
- Shipping and Receiving Understanding
- Product and Service Knowledge
Timeline
Remote Customer Experience Agent
Lowe's Contact Center North
01.2022 - Current
Remote Customer Service Representative
Sony PlayStation
09.2021 - 01.2022
Shipping and Receiving Associate
Howmet Aerospace
05.2016 - 08.2021
Production Technician
Bemis
01.2016 - 05.2016
Production Technician
Bimbo Bakery
05.2015 - 01.2016
Certificate - Industrial Production Technologies
Ivy Tech Community College of Indiana
Associate of Arts - Business Administration
University of Phoenix