John Scott
Staten Island,NY
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements.
I am a forward-thinking team leader skilled at operations who is proactive and hardworking focused on continuous operational improvement to meet organizational goals. I have a successful background matching employees with roles for maximum performance.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Operations Manager
Allied Universal Security Services
01.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Security Site Supervisor (Nomura)
Allied Universal Security Services
05.2022 - 01.2025
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Managed team schedules to provide effective security coverage for building needs.
- Removed unauthorized persons from facility grounds.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
Security Console Supervisor (TBTA)
Allied Universal Security Services
05.2019 - 08.2023
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Performs daily operations functions such as scheduling, overtime management, review of daily logs and incident reports, training and development of staff.
- Accessed and entered sensitive data in local/state databases regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. •
- Relays information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Prepares appropriate and timely reports with data, statistics of Incidents for upper level and senior management Prepare to review.
- Reviews security footage of crimes for analytical, solution and preventive data.
- Created and assisted with various support tickets in security related issues such as repairs, updates and notifications of outages, also access clearances using various security ticketing applications.
- Monitors various MTA TBTA property with security team using access control, and closed-circuit television with security applications such as Lenel and Genetic System.
Security Console Supervisor
Mulligan Security Corporation
01.2017 - 02.2018
- Supervises, distributes and dispatches post orders to more than 50 guards per shift.
- Serves as central security point of contact for management, employees, and outside vendors
- Documents/updates all required employee licensing and certificates.
- Manages payroll and scheduling for security personnel.
- Prepares analytical reports for upper level management.
- Proficient at handling all emergency situations effectively by coordinating with all emergency; medical, and law enforcement agencies
- Trains new hires on all job responsibilities
- Trained security personnel on being proficient with security badges and visitor passes given to employees and guests
- Proficient using security applications such as Pro Watch, Immix Sureview,
- Live Safe & Lenel systems.
Security Supervisor
Madison Square Garden, Radio City Music Hall
10.2016 - 01.2017
- Supervised ancillary events such as Christmas shows with the
- Rockettes, Fan Fests and promotional activities along with Security shifts
- Responsible for providing the highest level of guest service within a safe and secure environment for guests and employees during all events and functions within the operating areas of the Theater
- Worked closely with the Command Center to safeguard company and guest property during an event
- Acted as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies
- Work with local law enforcement to develop and implement periodic threat-based scenario table top exercises and familiarization walk-through of the theater
- Ensured consistency and a high level of execution by security personnel of all policies, standards and procedures
- Provided reports to the Director of Security including incident reports, weekly security activity report, end of event flash reports
- Conducted periodic security risk assessments, physical security assessments, and threat assessments on the theater
- Investigated security-related issues and develop solutions.
- Attended production meetings and produce event notes outlining client
Security Supervisor
Meyerson Associates
06.2013 - 12.2017
- Led team of 10 guards in monitoring high volume of traffic during fashion week in NY.
- Worked various private events for High End customers and organizations
- Participated and conducted walk-through to ensure adequate security for events as well as VIP ingress/egress
- Coordinated with Staff Services to adequately schedule security officers
- Kept team compliant with security protocols and appearance standards.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Security Console Supervisor
Tiffany & Company
11.2011 - 03.2017
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Routinely inspect all surveillance equipment (cameras, alarms etc.) to ensure all are in working order. Request and track all repairs and recommend improvements as needed.
- Conveyances & Escorts of high value merchandise.
- Supervised badging operations in accordance with policies, standards, and procedures using the Pro -Watch Application.
- Maintained proper and sustained documentation process of all disciplinary actions, incidents, and overall daily activity.
- Responding to emergency situations per occurrence, such as Emergency evacuations, Public disturbance (Riot/Large Uprising), Active Shooter.
Security Guard
Securitas, Yankees Stadium Field Apprehension Security
04.2010 - 11.2011
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Identified violators and escorted departing personnel to guard against theft of property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
Education
Bachelor of Arts - Criminal Justice
Monroe College
The Bronx, NY 04.2014 - 05.2018
Associate of Science - Computer And Information Systems Security
Monroe College
The Bronx, NY 04.2014 - 05.2016
Skills
- CCTV Monitoring
- Operations management
- Scheduling
- Payroll
- Databases
- Microsoft Office Applications
- Lenel System
- Pro - Watch
- Genetec
- CCTV
- Criminal Investigations
- Security hardware
Additional Information
- Security Guard License
- NYS Drivers License
- (FO1)
- (FO2)
- (FO3)
- (FO4)
Certification
- CPR Certification
Timeline
Operations Manager
Allied Universal Security Services
01.2025 - Current
Security Site Supervisor (Nomura)
Allied Universal Security Services
05.2022 - 01.2025
Security Console Supervisor (TBTA)
Allied Universal Security Services
05.2019 - 08.2023
Security Console Supervisor
Mulligan Security Corporation
01.2017 - 02.2018
Security Supervisor
Madison Square Garden, Radio City Music Hall
10.2016 - 01.2017
Bachelor of Arts - Criminal Justice
Monroe College
04.2014 - 05.2018
Associate of Science - Computer And Information Systems Security
Monroe College
04.2014 - 05.2016
Security Supervisor
Meyerson Associates
06.2013 - 12.2017
Security Console Supervisor
Tiffany & Company
11.2011 - 03.2017
Security Guard
Securitas, Yankees Stadium Field Apprehension Security
04.2010 - 11.2011