JOHN SHEPARD
St. Simons Island,GA
Summary
Independent, driven, and analytical person that is team focused and collaborative with strong attention to detail. Complex problem-solver dedicated to achieving demanding development objectives according to tight schedules. Product owner experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery with proven history of improving business operations to support growth and revenue. Straddle the line between business and IT to bridge the gap and improve business efficiency.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
Product Owner & Business Analyst (Co-Founder)
Percentric Technologies, LLC Dba Gnymble
04.2020 - 12.2022
- Product development and product management for Gnymble's SaaS product (https://gnymble.com) and Percentric Physician Partners' PercyMD application (Healthcare IT app simplifying the communication process between doctor and patient - https://percymd.com).
- Prioritized the Jira backlog and wrote user stories based on the business requirements of our stakeholders.
- Analyzed, documented, validated, and prioritized requirements for new features to solve business problems. Basic prototyping and UI/UX development in Figma.
- Facilitated weekly meetings to discuss analytics, reporting, documentation, and usability of the applications.
- Utilized the Agile development methodology (Scrum and Kanban) & Atlassian products (Jira, Confluence, etc.) for communication with, and coordination of, multiple development teams (UI/UX, QA, Developers) across multiple time zones.
- Engineer & Administrator of Amazon Web Services (AWS) infrastructure and software development lifecycle for Gnymble and PercyMD, including production code deployments.
- Created QA test plans and test cases for internal and external QA engineers. Oversaw user acceptance testing (UAT) completion and deployed updates to the production environment.
- Designed microservice solutions to customers' business problems using Gnymble’s API, Postman, AWS API Gateway, AWS CLI, AWS Lambda (Node.js), AWS Pinpoint API, Zapier, Twilio, and Retool.
- Created business data analytics dashboards using SQL, Amazon Quicksight, and Google Data Studio.
- Developed voice telecommunication applications using Node.js, AWS EC2 Linux, and Bandwidth’s APIs (https://www.bandwidth.com/).
- Configured logging, monitoring, and alerting with AWS CloudTrail and CloudWatch.
- Created billing website and support website using WordPress, WooCommerce, and Stripe.
- Managed security controls (IAM, MFA, CloudTrail, networking, patching with Snyk, and code review with PullRequest).
Service Desk Manager
Federal Law Enforcement Training Centers
01.2017 - 01.2020
- Managed 16 employees in support of a DHS Component Enterprise IT Service Desk, responsible for supporting more than 5000 staff members and students.
- Represented the service desk and workstation security teams in weekly change management board meetings. Participated on Integrated Project Teams (IPTs) for various projects, including Office 365 migration and Continuous Diagnostics and Mitigation (CDM) implementation.
- Fulfilled weekly reporting requirements on the contract.
- Worked with ISSOs to identify risks and develop POAMs. Reviewed and updated documentation, including standard operating procedures (SOPs) and tactics, techniques, and procedures (TTPs).
- Implemented DISA STIG for Windows 10, Google Chrome, Microsoft Office, and Mozilla Firefox.
- Served as property custodian responsible for physical asset security of approximately 3000 assets.
- Hired, trained, and mentored technicians in incident management, service request fulfillment, change management, and customer service.
Help Desk Specialist
Federal Law Enforcement Training Centers
05.2016 - 12.2017
- Developed and implemented policies, preferences and configurations for Mac OS X security hardening according to Department of Homeland Security guidelines and NIST SP 800-179
- Systems Administration for JAMF Pro infrastructure and Dell Encryption server
- Improved data recovery process for encrypted drives which decreased recovery time by 75%.
Product Owner & Web Developer
Crisis Support Solutions, LLC
06.2013 - 05.2016
- Built company website and a learning management system (“After Basic All-Star”) to deliver critical incident stress management training
- Assisted with procurement, budgeting and delivery of government contracts.
Education
Master of Business Administration (MBA) - IT Management
WESTERN GOVERNORS UNIVERSITY SALT LAKE CITY
2022
Bachelor of Business Administration - Economics & Finance
GEORGIA SOUTHERN UNIVERSITY
2007
Skills
- Business Requirements
- Industry Report Reading
- Database Building
- Capital and Resource Allocation
- SQL
- Amazon EC2
- Agile Software Development
- Linux
- Leadership
- Project Management
- Cybersecurity
- Amazon Relational Database Service (RDS)
- AWS Lambda
- Jira
- JavaScript, Nodejs & Reactjs
- Amazon Web Services (AWS)
- ITIL
- Google Suite
- Google Data Studio
Certification
(ISC)2 Certified in Cybersecurity, CompTIA Security+, CompTIA Cybersecurity Analyst (CySA+), CompTIA PenTest+, CompTIA Project+, ITIL Foundations v4, AWS Certified Solutions Architect - Associate, (ISC)2 CISSP – in progress; test date is January 31, 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Product Owner & Business Analyst (Co-Founder)
Percentric Technologies, LLC Dba Gnymble
04.2020 - 12.2022
Service Desk Manager
Federal Law Enforcement Training Centers
01.2017 - 01.2020
Help Desk Specialist
Federal Law Enforcement Training Centers
05.2016 - 12.2017
Product Owner & Web Developer
Crisis Support Solutions, LLC
06.2013 - 05.2016
Master of Business Administration (MBA) - IT Management
WESTERN GOVERNORS UNIVERSITY SALT LAKE CITY
Bachelor of Business Administration - Economics & Finance
GEORGIA SOUTHERN UNIVERSITY
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