Johnson Ngo
San Diego,CA
Summary
Full time student at Cal State San Marcos, graduating Spring 2023. Disciplined and devoted professional with 7 years of supervisory and leadership skills experience through military and public sectors. Strong foundation for work ethics, outstanding and empathic team member, who can coach/mentor individuals to become efficient and confident workers within an organization. Eager to invest and develop acquired skills to contribute in desired career. Highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Bistro Crew Member
Stone Brewing
10.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Server
Slater’s 50/50
04.2021 - 09.2023
- Memorized food menu and upsell alcohol and appetizers towards guests in order to raise average check orders
- Maintaining composure in a high-volume environment and providing highest quality customer service
- Accomplishing daily revenue goals of limited time offer items as directed by the General Manager
- Achieving the highest daily sales of $2000 from upselling items on the menu.
Shift Leader
Luna Grill
03.2020 - 04.2021
- Supervised team members when General Manager is absent to ensure the restaurant runs efficiently
- Conducting end of night cash deposits and accounting for cash flow of the restaurant
- Followed crucial tasks assigned by General Manager for the success of the restaurant
- Maintaining a fully-stocked inventory and ordering food supplies, as needed.
Shift Manager
Yoshinoya Restaurant
01.2019 - 12.2019
- Promoted from crew member to shift manager in 3 months
- Lead a team of 4-5 crew members during shifts in order to provide the best and fastest customer service, while following safety and regulation company rules
- Supervised and verified the tasks done by new crew members, including helping them resolve on-the-job challenges to ensure customer satisfaction
- Developed hospitality skills
- Direct communication with customers
- Learned to adapt to a new industry and strive to contribute to the company
- Conducting all duties to the highest standard of the company.
Junior Supervisor /Corporal
2nd Battalion 7th Marines
06.2014 - 07.2018
- Trained and constant supervision of team members to ensure the duties from higher supervisors is complete to the standard and demands of the company
- Diligently completed tasks from direct supervisor to ensure a successful training regime for a successful mission overseas
- Followed the tasks of the Commanding Officer to ensure unit readiness is at an all-time high.
Education
Associate of Science Degree Business Administration -
San Diego Mesa College
San Diego, CA05.2021
Skills
- Team Leader
- Microsoft Excel
- Coach/ Mentor
- Adaptability
- Time Management
Timeline
Bistro Crew Member
Stone Brewing
10.2023 - Current
Server
Slater’s 50/50
04.2021 - 09.2023
Shift Leader
Luna Grill
03.2020 - 04.2021
Shift Manager
Yoshinoya Restaurant
01.2019 - 12.2019
Junior Supervisor /Corporal
2nd Battalion 7th Marines
06.2014 - 07.2018
Associate of Science Degree Business Administration -
San Diego Mesa College
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