Johnson Shekeyer
Savannah,GA
Summary
Knowledgeable Floor Supervisor with solid background in supervising floor operations and ensuring smooth workflow. Proven track record of enhancing team productivity and maintaining high standards of customer service. Demonstrated leadership and problem-solving skills in managing daily tasks and resolving issues promptly.
Experienced with managing floor activities and leading teams to ensure operational efficiency. Utilizes strong communication and organizational skills to maintain productive work environment. Track record of implementing effective processes and resolving conflicts to improve overall performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Pace Restuarant
475 Johnny Mercer Blvd
11.2008 - Current
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored staff on best practices for service efficiency and food safety compliance.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Conducted performance evaluations to identify training needs and foster employee development.
- Managed inventory control, minimizing waste while ensuring adequate stock levels for peak periods.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Resolved customer complaints effectively, enhancing overall dining experience and retention rates.
- Facilitated communication between front-of-house and kitchen staff to optimize service delivery.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Delegated tasks to employees to enhance productivity and workflow.
Room Attendant
Desoto Hilton
Savannah, GA
03.2006 - 10.2007
- Ensured cleanliness and orderliness of assigned guest rooms and public areas.
- Conducted inventory checks of cleaning supplies and equipment for optimal efficiency.
- Collaborated with housekeeping team to maintain high standards of service delivery.
- Assisted in training new staff on cleaning protocols and safety procedures.
Education
High School Diploma -
Savannah High School
Savannah, GA05.1995
Skills
- Customer satisfaction
- Team leadership
- POS systems operations
- Customer relations
- Team supervision
- Task delegation
- Employee training
Certification
- Certified Floor Supervisor, Pace Restuarant - 03/01/2019
- Servesafe, Pace Restuarant - 05/01/2025-05/01/2030
Timeline
Floor Supervisor
Pace Restuarant
11.2008 - Current
Room Attendant
Desoto Hilton
03.2006 - 10.2007
High School Diploma -
Savannah High School
How to Complete Roll Call
- Follow the steps below to locate and complete Roll Call in your course.
- Step 1: From the course Home Page, select Getting Started.
- Step 2: Select Syllabus.
- Step 3: Review the Syllabus and locate the Course Educational Objectives.
- Step 4: Return to Getting Started and select Roll Call.
- Step 5: Select Click to Start.
- Step 6 & 7: Watch the Roll Call video and then select the Next arrow.
- Step 8 & 9: Answer the question by selecting the correct objective and then select Submit.
- Step 10: Roll Call is complete when you see the Congratulations! slide.