Johnson Tran
Glendale Heights,IL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members, and supervisors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Smoke Tokes
07.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty and retention.
Sales Associate
Best Buy
01.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Fulfillment Associate
Amazon Fulfillment Associates
03.2019 - 08.2020
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
Delivery Driver
Domino's
08.2018 - 03.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Package Handler (Seasonal)
UPS
10.2017 - 01.2018
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
Server and Cashier
Panda
12.2016 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Business Management
College of DuPage
Glen Ellyn, IL05.2026
Skills
- Customer Service (3 Year)
- Remote Access Software (1 Year)
- Order Processing
- Teamwork and Collaboration
- Money Handling
- Problem-Solving
- Reliability and punctuality
Certification
Driver's License
Timeline
Retail Sales Associate
Smoke Tokes
07.2022 - Current
Sales Associate
Best Buy
01.2021 - 10.2021
Fulfillment Associate
Amazon Fulfillment Associates
03.2019 - 08.2020
Delivery Driver
Domino's
08.2018 - 03.2019
Package Handler (Seasonal)
UPS
10.2017 - 01.2018
Server and Cashier
Panda
12.2016 - 09.2017
Business Management
College of DuPage
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