TIA JOHNSON
Saint Paul,MN
Summary
Results-driven Regional Manager with a strong background in sales, team leadership, business development, and multi-location operations. Experienced in building and motivating teams, strengthening customer relationships, identifying opportunities for growth, and consistently driving performance in fast-paced environments. Seeking a sales or management opportunity outside of hospitality where I can apply my leadership and relationship-building skills while continuing to advance professionally.
Overview
2027
2027
years of professional experience
Work History
Regional Manager
Nautical Bowls
11.2024 - Current
- Increased regional sales by 20% within one year by identifying growth opportunities, strengthening operational execution, developing management capability, and elevating the customer experience across six locations.
- Drive regional sales performance by analyzing sales trends, KPIs, market conditions, and location-level performance to identify opportunities and implement targeted strategies that support revenue growth.
- Lead, coach, and mentor a team of 60+ employees and store leaders, building a high-performance culture focused on accountability, customer relationships, sales results, and continuous improvement.
- Use data-driven performance analysis to identify operational and sales gaps, develop actionable strategies, and standardize best practices that improve performance across six locations.
- Partner with ownership on business strategy, staffing, hiring, performance management, and internal promotions, to ensure leadership teams are positioned to achieve sales and operational objectives.
Multi-Unit Operation Manager
OTG
03.2023 - 11.2024
- Oversaw operations across 17 airport locations and 60+ employees, driving consistent performance, customer experience, and operational execution across a complex, high-volume environment.
- Analyzed financial and operational performance metrics, including labor, COGS, controllable expenses, and location-level results, using data to identify opportunities, improve profitability, and coach leaders towards performance goals.
- Developed and coached store leaders on sales performance, operation strategy, leadership expectations, and company standards, strengthening management capabilities and building a strong internal leadership pipeline.
- Identified inventory and operational inefficiencies across multiple locations and implemented process improvements and targeted training, increasing inventory accuracy and reducing waste.
- Conducted structured performance audits and site visits, identifying opportunities across customer experience, compliance, safety, and operational execution and delivering actionable coaching and improve location performance.
General Manager
Chili's Bar and Grill
03.2022 - 04.2023
- Directed all restaurant operations and business performance, leading a management team of five and driving execution across sales, guest experience, staffing, operational standards, and financial objectives.
- Analyzed labor, COGS, and operating performance to identify cost-saving opportunities and improve profitability, partnering with regional and corporate leadership to implement strategic initiatives.
- Recruited, trained, coached and developed management and hourly teams, strengthening employee performance, engagement, retention, and operational stability.
- Developed service and sales-focused training strategies while resolving escalated customer concerns, strengthening customer relationships and supporting long-term loyalty.
- Implemented and enforced company policies, operational procedures, and compliance standards, ensuring teams consistently met legal, regulatory, food safety, and brand requirements.
General Manager
Caribou Coffee
01.2020 - 02.2022
- Led daily business operations for a high-volume location, overseeing three managers and 20+ employees while driving sales performance, customer experience, operational execution, and brand standards.
- Developed and lead a high-performing team that consistently exceeded key performance, indicators, using coaching, accountability, and performance management to drive measurable results.
- Designed and implemented training and development programs that strengthened employee capabilities, increased leadership bench strength, and supported internal promotions and retention.
- Analyzed labor, inventory, and controllable expenses to identify performance trends, implement corrective actions, and improve financial and operational outcomes.
- Built a culture of continuous improvement and customer service excellence, leveraging team feedback and performance insights to strengthen service quality, employee engagement, and customer loyalty.
Server/Crew Trainer
Texas Roadhouse
2017 - 2020
- Trained new employees on service standards, operational procedures, customer experience, and company expectations.
- Coached employees through hands-on development and performance feedback, helping new team members build confidence and consistently meet service standards.
- Served as leadership resource for new and existing team members, reinforcing accountability, teamwork, and customer-focused service.
Teller/Customer Service Representative
Minnesota Lakes Bank
2015 - 2018
- Provided personalized customer service while managing financial transactions, resolving account inquiries, and building trust client relationships in a high-volume banking environment.
- Identified customer needs and recommended appropriate banking products and services, supporting sales and relationship-building goals.
- Maintained strict accuracy, confidentiality, and compliance standards while managing cash and sensitive customer information.
Education
No Degree - Business Management
Saint Cloud State University
Saint Cloud, MNSkills
Sales Strategy & Execution
Business Development
Customer Relationship Management
Client Relationship Building
Upselling & Cross-Selling
Revenue Growth
Multi-Location Management
Employee Development & Coaching
Training & Onboarding
Strategic Planning
Timeline
Regional Manager
Nautical Bowls
11.2024 - Current
Multi-Unit Operation Manager
OTG
03.2023 - 11.2024
General Manager
Chili's Bar and Grill
03.2022 - 04.2023
General Manager
Caribou Coffee
01.2020 - 02.2022
Server/Crew Trainer
Texas Roadhouse
2017 - 2020
Teller/Customer Service Representative
Minnesota Lakes Bank
2015 - 2018
No Degree - Business Management
Saint Cloud State University