Years of professional experience
Kayla Johnston
Manitowoc,WI
Summary
Accomplished Business Development leader offering 10 years of corporate experience in transforming operations. Highly skilled in strategic planning and contract negotiation. Throughout my career, I have proactively developed and implemented innovative software solutions, established new operational procedures, and managed multiple customer accounts to enhance revenue while maintaining integrity of service. Consistently surpassing performance metrics, I am driven by the opportunity to foster relationships both internally and externally, skillfully creating opportunities for success by leveraging emerging market trends.
Overview
10
10
Work History
Business Development Manager
Xtreme Trucking
12.2022 - 08.2023
- Realigned Brokerage division through development in SOPs which led to over 20% increase in revenue.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Generated new business with marketing initiatives and strategic plans.
Freight Broker
Schneider, Power Only
03.2022 - 12.2022
- Prospect and onboard carriers into our Power Only program, negotiating rates based on current market trends, maintaining customer expectations on all freight, and managing award service in the Midwest Generated half a million dollars in net revenue in the first 6 months Onboard carriers using a stringent qualifications process and grew a book of business to consist of 75+ Carriers
- Tracked shipments and trucks out on deliveries.
- Collaborated with team members to resolve challenges and improve productivity.
Backhaul Specialist
Schneider, Dedicated
01.2020 - 03.2022
- Directed rate and lane negotiations via the spot market and produced 48% revenue growth year over year
- Sought out and procured consistent freight to grow my book of business for Camping World, Georgia Pacific, and Costco.
- Continuously exceeded metrics through the trials of the pandemic, keeping up to date on market conditions to provide my network with accurate data and a sense of trust during unprecedented market conditions
Inside Seller
Schneider, Van Truckload
02.2019 - 01.2020
- Achieved 284% increase in loads booked with the brokers I managed year over year Brought in 162% revenue growth year over year, equating to over 6 million dollars in 2019 Managed Accounts Receivable and helped transition customers through accessorial process changes Networked to solve for load issues and proactively maintained service
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Area Specialist
Schneider, Van Truckload
06.2017 - 02.2019
- Facilitated in the testing, development, and implementation of several newly developed software systems.
- Managed team metrics and identified opportunities for improvement Collaborated with Customer Service, Sales, and Planning on new business start-ups and managed customer scorecards.
- Coached team by recognizing each of their unique work styles and using constructive training methods
Customer Service Representative
Schneider, Intermodal
04.2014 - 06.2017
- Awarded 2016 Associate of the Year for streamlining daily processes to include automation, eliminating waste and allowing our team additional opportunities to solicit
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills
- Strategic Business Planning
- Marketing
- Strategic Networking
- Operational Efficiency
- Account Development
- Business Analytics
- Sales Tracking
- Revenue Generation
Timeline
Business Development Manager
Xtreme Trucking
12.2022 - 08.2023
Freight Broker
Schneider, Power Only
03.2022 - 12.2022
Backhaul Specialist
Schneider, Dedicated
01.2020 - 03.2022
Inside Seller
Schneider, Van Truckload
02.2019 - 01.2020
Area Specialist
Schneider, Van Truckload
06.2017 - 02.2019
Customer Service Representative
Schneider, Intermodal
04.2014 - 06.2017
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