Summary
Overview
Work History
Education
Skills
charcter references
Timeline
Generic

John T Garcia

Elmendorf,TX

Summary

Responsible and mature associate who thrives in fast-paced environments. Enjoys working alone or as part of a team to achieve sales goals. Highly successful at up selling and promoting new products. Reliable person with a record of successfully investigating and providing answers to simplistic and complicated phone oriented and computer based descriptions. Inventory management and merchandising experience. As well as computer based technical usage and familiarity.

Overview

21
21
years of professional experience

Work History

Field Operations Manager

Select On-Site Services
08.2019 - Current
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Oversaw work of personnel, with direct reports with management.
  • Trained and guided team members to maintain high productivity and performance.
  • Class A CDL Truck Driver that arranges for pick ups and drop offs for units from wellsites and other areas.

Parts Advisor

Park Place Jaguar Land Rover Grapevine
11.2017 - 12.2018


  • Assists all clients (retail and internal) in selecting required parts in a friendly, professional, and efficient manner
  • Answer phone calls, providing price quotes and other information to clients
  • Notifies all necessary parties when special ordered parts have been received
  • Communicates/partners with the parts manager of out-of-stock parts or shop materials that need immediate attention
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
  • Dealer locates out-of-stock parts from Jaguar Land Rover global source and submits an emergency order, if necessary via the parts ordering system
  • Pulls orders for delivery to body shop, as well as shop and retail orders daily 
  • Follows up on back-ordered parts and replenishes assigned inventory daily
  • Verifies will-call and back-order files weekly and returns to vendors; stocks items not picked up or required
  • Actively oversee all aspects of billing and accounts payable including internal requests billed on service repair orders and direct client payment/invoicing

Parts Advisor

Autobahn Mortorcars
11.2003 - 11.2017


  • Greeting customers in a timely fashion while quickly determining their needs.
  • Recommending merchandise to customers based on their needs and preferences.
  • Contacting other store locations to determine merchandise availability.
  • Overseeing all cleaning, stocking and organizing tasks in assigned sales area.
  • Building relationships with customers to increase likelihood of repeat business.
  • Composing sales invoices for customers and account for invoices thereon for warranty, accounting and customer convenience.
  • Responding to customer questions and requests in a prompt and efficient manner by way of e-mail or phone call.

Education

High School Diploma -

Reach High School
Fort Worth, TX
2002

Skills

  • Land Rover North America Certified Gold Master Parts Professional
  • ADP/CDK Software Expert
  • Reynolds & Reynolds Software Expert
  • Autopoint Software Expert
  • Parts Trader Software Expert
  • OpsTrax Software Expert
  • CenPos Software Experience
  • Telecheck Processing Terminal Experience
  • Cash Register Familiarity
  • Knowledgeable About WindowsXP Professional & iOS Lion
  • Ordering for Retail, Wholesale, & Internal Customers via internet based programs
  • Ordering of and the organization of merchandise & displays
  • One on One customer service
  • Detail-oreinted
  • Technical aptitude
  • Excellent communication skills
  • Strong Work ethic
  • Staff Training And Development
  • Organizational and multitasking skills
  • Retail Sales Experience
  • Class A CDL Truck Driver

charcter references

DAVID LANFORD-PARTS MANAGER LAND ROVER FORT WORTH

817-564-1615

JON RODRIGUEZ-GM SELECT ON-SITE SERVICES

817-579-5701

JOSE` ESPINOZA-TECHNICIAN JAGUAR LAND ROVER GRAPEVINE 

682-583-9254

JOHN ROSAS-CHARACTER REFERENCE

210-313-1655

Timeline

Field Operations Manager

Select On-Site Services
08.2019 - Current

Parts Advisor

Park Place Jaguar Land Rover Grapevine
11.2017 - 12.2018

Parts Advisor

Autobahn Mortorcars
11.2003 - 11.2017

High School Diploma -

Reach High School

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John T Garcia