Johnte Davis
Flint
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
WIS International
Flint
05.2022 - 01.2026
- Provided technical support for software and hardware issues across multiple platforms.
- Installed, configured, and maintained computer systems and peripherals for staff.
- Collaborated with team members to troubleshoot network connectivity problems.
- Documented technical procedures and user guides for future reference.
- Assisted in training new employees on IT systems and best practices.
- Monitored system performance to identify potential issues proactively.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
IT Support
TEKsystems
Ann Arbor
01.2020 - 04.2022
- Collaborated with other departments such as IT Support, Networking, and Database Administration to resolve complex technical issues.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Collaborated with other departments such as QA, DevOps, Product Management and IT Support teams in order to ensure successful execution of projects.
- Negotiated terms with third party vendors for services such as IT support or claims processing software applications.
- Documented all activities related to IT support in an organized database.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Responded promptly to emergency requests for IT support during critical business operations.
Education
High School Diploma -
Academy West
Flint, MISkills
- Time management
- Software diagnosis
- System diagnostics
- Network troubleshooting
- Hardware support
- Software installation
- Remote assistance
- System maintenance
- Technical training
- Vendor management
- Cross-department collaboration
- Problem solving
- Attention to detail
- Effective communication
- Team leadership
- User support
- Data entry
- Decision-making
- Active listening
- Empathy
- Mobile devices
- Product and services knowledge
- Customer service
- Adaptability
- Patience
Timeline
IT Support Specialist
WIS International
05.2022 - 01.2026
IT Support
TEKsystems
01.2020 - 04.2022
High School Diploma -
Academy West