Johntiea Alexander
North Chicago,IL
Summary
Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
2027
2027
years of professional experience
Work History
Residential Services Supervisor-TA
Ann Kiley Developmental Center
Waukegan, IL
10.2025 - Current
- Supervised residential staff across developmental center living units.
- Coordinated behavior support plans with clinical and nursing teams.
- Trained staff on safety procedures and resident support methods.
- Investigated incidents and completed reports for facility leadership.
- Communicated resident needs with families, guardians, and interdisciplinary staff.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Investigated any reported incidents involving residents or staff members that occurred within the premises of the residence.
- Participated in weekly staff meetings to discuss current projects or initiatives being undertaken by the department.
- Provided guidance and support to staff on best practices for providing quality customer service.
- Conducted regular performance evaluations of staff members.
- Provided assistance during emergency situations such as power outages or medical emergencies at the residence.
Property Manager
Riverwalk Apartments
Greenville, MS
06.2016 - 10.2024
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Reviewed credit applications to determine appropriate collection strategies.
- Negotiated payment plans with customers to resolve past due balances.
- Investigated customer complaints regarding billing issues or payment disputes.
- Collaborated with legal department on matters related to unpaid invoices.
- Accepted and processed customer payments and applied toward account balances.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Processed write-offs of uncollectible accounts in accordance with established guidelines.
- Reviewed existing policies, procedures and programs to ensure compliance with state and federal regulations regarding fair housing.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Obtained quotes from contractors for repair work to maintain property.
Guest Service Associate
Hampton Inn of Greenville
Greenville, MS
03.2014 - 09.2017
- Greeted guests upon arrival and checked them in to their accommodations.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Resolved any customer complaints or issues professionally and efficiently.
- Processed payments for guest stays and other services rendered.
- Assisted with the organization of group events such as conferences and weddings.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
Store Manager
Huddle House
Greenville, MS
09.2008 - 09.2014
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Mental Health Technician
Ann Kiley Developmental Center
Waukegan, Illinois
- Monitored resident behavior and documented observations at Ann Kiley Developmental Center.
- Assisted residents with daily living activities and personal hygiene routines.
- Supported behavior plans and redirected unsafe actions during unit activities.
- Prepared residents for meals, appointments, and scheduled program activities.
- Maintained clean living areas and followed infection control standards.
- Responded to crises using de-escalation techniques and safety procedures.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Education
High School Diploma -
Greenville High School
Greenville, MS05.2002
Some College (No Degree) - Education
Coahoma Community College
Clarksdale, MSSkills
- Database Management
- Contract Negotiation
- Tenant Relations
- Business Administration
Timeline
Residential Services Supervisor-TA
Ann Kiley Developmental Center
10.2025 - Current
Property Manager
Riverwalk Apartments
06.2016 - 10.2024
Guest Service Associate
Hampton Inn of Greenville
03.2014 - 09.2017
Store Manager
Huddle House
09.2008 - 09.2014
Some College (No Degree) - Education
Coahoma Community College
High School Diploma -
Greenville High School
Mental Health Technician
Ann Kiley Developmental Center