Johny Jean
Margate,FL
Summary
Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. A hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Maintenance
US Foods
Fairburn, GA
04.2022 - 07.2022
- Strengthened communication skills through regular interactions with others.
- Completed minor repairs as needed, prolonging the lifespan of essential equipment and infrastructure components within the facility.
- Maintained floor cleaning and waxing equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways, and collecting trash.
- Reduced equipment downtime through regular preventive maintenance and timely repairs.
- Followed safety standards and established SOPs when handling, mixing, and storing hazardous chemicals.
- Worked effectively in fast-paced environments.
Customer Service Representative
Dick's Sporting Goods, Inc
Peachtree Corners, GA
07.2022 - 11.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Xfinity Comcast
Margate, FL
09.2022 - 02.2024
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Increased efficiency within the department by automating routine processes using specialized software tools.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Provided excellent customer service, developing and maintaining client relationships.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
High School Diploma -
Plantation High School
Plantation, FLSkills
- Report creation
- Complaint Handling
- Call Documentation
- Spreadsheets
- Order Processing
- Call Metrics
- Product and service knowledge
- Billing Adjustments and Refunds
- Computer Skills
- Paperwork Processing
Certification
Forklift Certifications
Electric Pallet Jack Certifications
Languages
Creole
Native or Bilingual
Timeline
Customer Service Representative
Xfinity Comcast
09.2022 - 02.2024
Customer Service Representative
Dick's Sporting Goods, Inc
07.2022 - 11.2022
Maintenance
US Foods
04.2022 - 07.2022
High School Diploma -
Plantation High School