Johnye Hallman
Columbus,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
BlueCross BlueShield Of GA
Columbus , GA
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Collections Specialist
State Loan And Finance
Phenix City, AL
03.2017 - 05.2021
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Associate of Science - Accounting
Colorado Technical University
Colorado Springs, CO06.2021
High School Diploma -
James Madison High
Norcross, GA06.2013
Skills
- Issue and Complaint Resolution
- Information Updates
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Data Evaluation
Timeline
Customer Care Representative
BlueCross BlueShield Of GA
07.2021 - Current
Collections Specialist
State Loan And Finance
03.2017 - 05.2021
Associate of Science - Accounting
Colorado Technical University
High School Diploma -
James Madison High