Johonna Jackson
Joliet,IL
Summary
Results-driven professional with a proven track record at Nordstrom, adept in time management and interpersonal communication. Successfully developed strategies that enhanced client relationships and increased revenue. Demonstrated analytical skills in preparing detailed reports, while maintaining confidentiality and adhering to deadlines, ensuring client satisfaction and business growth.
Overview
8
8
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
Chicago, IL
07.2017 - Current
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Delivered various types of mail on routes according to strict timelines.
- Updated supervisors regularly on status of assigned tasks throughout the day.
- Demonstrated excellent interpersonal skills when interacting with customers.
- Responded to customer inquiries about postal services or regulations.
- Maintained records of daily deliveries and pickups.
- Provided customer service regarding postal regulations and services.
Account Manager
Nordstrom
Oakbrook Terrace, IL
09.2018 - 01.2020
- Developed strategies to increase revenue from existing accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
- Presented product features and advantages to potential customers during sales meetings.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Recognized security risks to properly handle situations.
- Produced sales documents, finalized deals and filed records.
Education
High School Diploma -
Joliet West High School
Joliet, IL05-2016
Some College (No Degree) - Diagnostic Medical Sonography
Joliet Junior College
Joliet, ILSkills
- Time management
- Interpersonal communication
- Confidentiality awareness
- Adherence to deadlines
- Documentation & recordkeeping
- Analytical skills
Affiliations
- give weekly instruction in cello and viola
References
References available upon request.
Timeline
Account Manager
Nordstrom
09.2018 - 01.2020
City Mail Carrier
United States Postal Service, USPS
07.2017 - Current
High School Diploma -
Joliet West High School
Some College (No Degree) - Diagnostic Medical Sonography
Joliet Junior College