Joi Foster
Norcross,USA
Summary
Dynamic client service and sales leader with extensive experience in employee benefits, compliance administration, and account management. Expert at driving client retention, renewals, and revenue growth through consultative solutions and value-added services. Known for building strong, trust-based relationships with brokers, employers, and key decision-makers while ensuring regulatory compliance and exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Regional Sales Director
Total Administrative Services Corporation
Atlanta, GA
10.2023 - Current
- Contribute to product development initiatives by providing valuable input based on market feedback and sales insights, ensuring alignment with customer needs and market demands.
- Cultivate and increase the number of new producing brokers by leveraging TASC’s compliance expertise and service offerings.
- Manage client renewals end-to-end, developing and delivering customized employee benefits solutions that ensure regulatory compliance.
- Cultivate and nurture strong broker, employer, and client relationships through proactive communication, consultative selling, and continuous engagement strategies.
- Direct cross-functional collaboration with sales, operations, and compliance teams to address risk management needs, resolve escalated issues, and improve client outcomes.
Business Solutions Manager
Roth Staffing
Atlanta, GA
03.2022 - 08.2023
- Spearheaded a transformation of sales and operations strategy, driving revenue growth and operational efficiency.
- Designed and implemented consultative frameworks that elevated client interactions.
- Implemented strategies to proactively address customer issues and improve retention rates.
- Led customer onboarding processes to enhance user engagement and satisfaction.
- Collaborated with sales and product teams to align customer needs with solutions.
Branch Manager
EmployBridge
Atlanta, GA
11.2020 - 03.2022
- Managed a book of business generating $500k average monthly revenue.
- Achieved 173% YoY growth in branch sales in first year.
- Optimized workflows and improved operational efficiency through team coaching and performance reviews.
- Built and maintained strategic partnerships by deeply understanding clients' businesses and goals.
New Business Development Manager
TRC Staffing Services Inc.
Atlanta, GA
01.2019 - 01.2020
- Implemented growth strategies leveraging market insights to penetrate untapped markets.
- Launched diversification, product/service expansion, and targeted marketing campaigns, driving substantial revenue growth.
- Delivered consultative value to clients while consistently surpassing revenue targets.
- Led training sessions in consultative selling methodologies, enhancing team expertise.
Account Executive
ADP (Automatic Data Processing Inc.)
Alpharetta, GA
01.2015 - 01.2018
- Developed and executed account plans, expanding market penetration and sales prospects.
- Led contract negotiations balancing client objectives with organizational goals.
- Advised clients with strategic guidance to drive business growth.
- Stayed ahead of industry trends to identify new opportunities and maintain competitive edge.
Education
Bachelor of Science (BS) - Business Administration & Management
University of West Georgia
Carrollton, GASkills
- Client Relationship Management
- Customer Success Strategy Development
- Strategic Relationship Building
- Customer Needs Assessment
- Operational Efficiency
- Client Retention
- Carrier Integration Technologies
- Cross-functional Collaboration
- Business & Analytical Skills
Community Service
Growth & Development Officer - Sponsorship, NextUp, Atlanta, GA
References
References available upon request.
Timeline
Regional Sales Director
Total Administrative Services Corporation
10.2023 - Current
Business Solutions Manager
Roth Staffing
03.2022 - 08.2023
Branch Manager
EmployBridge
11.2020 - 03.2022
New Business Development Manager
TRC Staffing Services Inc.
01.2019 - 01.2020
Account Executive
ADP (Automatic Data Processing Inc.)
01.2015 - 01.2018
Bachelor of Science (BS) - Business Administration & Management
University of West Georgia
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