JOI JOHNSON
Kyle
Summary
Highly organized and adaptable Account Manager with over 15 years of experience in sales, client relationship management, and business development. Proven ability to drive revenue growth, exceed targets, and foster strong client relationships through strategic account planning and consultative selling. Expertise in managing complex negotiations, conducting sales demonstrations, and utilizing Salesforce CRM.
Overview
14
14
years of professional experience
Work History
SDR
Routeware
Austin, TX
01.2026 - Current
- Generated qualified sales opportunities through inbound lead follow up and outbound prospecting across municipalities and private haulers.
- Conducted discovery conversations to understand customer goals, operational challenges, and software needs related to routing, fleet management, customer engagement and waste operations.
- Qualify prospects using the BANT methodology and schedule meetings for the Account Executives.
- Execute multi-touch outreach campaigns using phone, email, LinkedIn, webinars and website engagement tools.
- Utilize Salesforce, Outreach, and Qualified to manage lead activity, track engagement and maintain accurate CRM records.
- Research target accounts, identify key decision makers, and personalize outreach to improve engagement and conversion rates.
- Collaborate closely with Marketing and Account Executives to ensure seamless handoffs and support pipeline growth.
- Consistently meet or exceed activity, meeting, and pipeline generation goals while contributing to process improvements and sales enablement initiatives.
TERRITORY MANAGER
JJ’s Waste & Recycling
Austin, TX
07.2024 - 12.2025
- Spearhead business development and territory expansion initiatives, driving consistent sales growth and customer acquisition across regions.
- Cultivate and nurture robust client relationships while identifying emerging business opportunities, surpassing revenue targets and strategic growth objectives.
- Implement strategic account development plans by leveraging data-driven insights, consistently exceeding sales goals and performance metrics.
- Oversee the onboarding, coaching, and performance training of new sales representatives, strengthening sales force capability while enhancing team productivity.
- Represent the organization through the Association of Professional Women in Construction Philanthropy Committee, building community partnerships and advancing brand visibility within the construction and environmental sectors.
PROJECT MANAGER
Eastcreek Designs
Driftwood, TX
12.2023 - 07.2024
- Develop and maintain project schedules by identifying deliverables, forecasting task durations, and communicating accurate project timeline information to ensure timely completion.
- Facilitate project cost forecasting, specification compliance and generation, and proposal preparation while conducting market research to identify current industry trends and recognize partnering opportunities.
- Employ exceptional communication skills to collaborate with multiple stakeholders and colleagues in defining scope, formulating accurate and inclusive estimates, developing budgets and project plans, and producing high-quality projects.
- Manage end-to-end execution of significant projects, demonstrating accountability and leadership throughout the project life cycle by building, motivating, and leading team members toward achieving project goals and adhering to their responsibilities and project milestones.
ACCOUNT MANAGER
CCRcorp
Austin, TX
11.2020 - 05.2022
- Drove sales growth by partnering with key decision makers, leveraging market trends, and determining product needs to adjust strategies and achieve sales goals.
- Conducted training for new partners, associates, and legal staff, optimizing employee productivity by establishing daily sales targets and brainstorming strategies to achieve an efficient workforce.
- Utilized expert knowledge in managing daily orders and focusing on upselling subscriptions for law firms within the book of business to ensure efficiency.
- Orchestrated the implementation of sales plans, forecasting activities, and contract negotiation for AM Law 100 Firms, exceeding $13 Million annually.
- Maintained updated knowledge of trends and opportunities while streamlining new IP ranges, websites, and names to ensure smooth operations.
ACCOUNT MANAGER
Rainmaker Document Technologies
Austin, TX
08.2014 - 07.2020
- Supporting litigation teams and document management company that provides electronic discovery (eDiscovery), digital document services, legal copying, scanning, hosted review, and workflow solutions for law firms and corporate legal departments.
- I helped clients streamline the discovery process, reduce litigation costs, manage large volumes of electronic and paper based documents, and meet critical legal deadlines through a combination of advanced technology, project management expertise, and customer focused service.
- Rainmaker is known for its consultative sales approach, partnering with legal professionals to identify efficient document management and litigation support solutions tailored to each clients needs.
REGIONAL MERCHANT ACCOUNT MANAGER
Vantiv
Central Texas
10.2012 - 08.2014
- Collaborated with cross-functional teams while conducting training for bank employees to ensure client satisfaction and smooth operations.
- Proactively addressed client needs and provided timely resolutions, fostering lasting relationships, assisting customers, reducing costs, increasing profitability, and ensuring customer satisfaction.
- Provided valuable mentorship to new team members, offering guidance and support to accelerate their success.
Education
Bachelor of Business Administration -
Austin Community College
Austin05-2004
Skills
- Microsoft Word Office Suite (Word, Excel, PowerPoint, Outlook)
- Salesforce
- Account Management
- Portfolio Management
- Project Management
- Customer Retention
- Tactical Negotiations
- Customer Success
- Lead Generation
- Business Development
- Consultative Selling
- Customer Needs Analysis
- Revenue Growth
- Risk Mitigation
- Client Relationship Management
- Account Retention
- Problem Solving
- Training & Collaboration
- Negotiation
- Customer Service
- Customer Onboarding
- Cross-selling
- Upselling
- Relationship Building
- Subscription Sales
Timeline
SDR
Routeware
01.2026 - Current
TERRITORY MANAGER
JJ’s Waste & Recycling
07.2024 - 12.2025
PROJECT MANAGER
Eastcreek Designs
12.2023 - 07.2024
ACCOUNT MANAGER
CCRcorp
11.2020 - 05.2022
ACCOUNT MANAGER
Rainmaker Document Technologies
08.2014 - 07.2020
REGIONAL MERCHANT ACCOUNT MANAGER
Vantiv
10.2012 - 08.2014
Bachelor of Business Administration -
Austin Community College