Melvin Peralta
Laurel,MD
Summary
Experienced Customer Service & Claims Specialist with expertise in fleet insurance claims, call center operations, and sales. Proficient in Microsoft Office, CRM systems, and data management, with a strong ability to handle high-volume calls, process claims efficiently, and generate leads. Skilled in team leadership, problem-solving, and customer relations, with a proven track record of optimizing processes and exceeding performance targets. Adaptable, detail-oriented, and committed to delivering excellent service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sales Development Representative (SDR)
Long Home
8530 Corridor Rd, Savage, MD 20763
06.2022 - Current
- Top Sales Performer: Led in sales and demo appointments, consistently exceeding targets.
- Outbound Texting Lead: Managed a team of 8, overseeing all outbound text campaigns to engage and convert leads.
- High-Volume Sales & Lead Generation: Successfully scheduled and closed deals through calls and texts, optimizing customer engagement.
- Leadership at 20: Took on a leadership role early, driving team success in outbound sales strategies.
Customer Service & Claims Specialist
Aerotek-Contracted for Kaiser Perm & Element Fleet
Remote
06.2021 - 06.2022
Healthcare Customer Service Representative (Contracted for Kaiser Permanente)
- Handled up to 80 calls per day, assisting clients, vendors, and healthcare professionals with inquiries and service requests.
- Liaised with 50+ vendors, contractors, and service providers to ensure smooth order processing and compliance with management needs.
- Addressed customer concerns, resolved issues, or escalated cases to management to maintain high service standards.
- Processed fleet insurance claims for leased company vehicles, ensuring accurate documentation and timely resolution.
- Served as a liaison between clients, insurance adjusters, and fleet vendors, coordinating claim approvals and vehicle repairs.
- Investigated damages, submitted claims, and ensured compliance with fleet insurance policies and procedures.
- Assisted in optimizing claim workflows to reduce downtime and improve efficiency for fleet operations.
Baltimore City Health Department – COVID Response
Baltimore City Health Department
1001 E. Fayette Street, Baltimore, MD 21202
09.2020 - 10.2021
- Provided public health guidance to residents, ensuring compliance with safety protocols and city regulations.
- Managed data entry and reporting for COVID cases, tracking trends and assisting in policy implementation.
- Collaborated with healthcare professionals and government agencies to support community health initiatives.
- Educated the public on resources and assistance programs to mitigate the impact of the pandemic.
Education
MBA - Business Administration And Management
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Meade Senior High School
1100 Clark Road, Fort Meade, MD 2075506-2020
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- CRM & Data Entry
- Call Center & Customer Service Systems
- Outbound Sales & Lead Generation
- Remote Work & Team Collaboration Tools
- Business Administration & Management
- Vendor & Contractor Coordination
- Order Processing & Logistics
- Claims & Risk Management
- Leadership & Team Management
- Problem-Solving & Critical Thinking
- Communication & Active Listening
- Time Management & Multitasking
- Sales & Persuasion
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Development Representative (SDR)
Long Home
06.2022 - Current
Customer Service & Claims Specialist
Aerotek-Contracted for Kaiser Perm & Element Fleet
06.2021 - 06.2022
Baltimore City Health Department – COVID Response
Baltimore City Health Department
09.2020 - 10.2021
MBA - Business Administration And Management
Anne Arundel Community College
High School Diploma -
Meade Senior High School