Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Jones

Wagoner,OK

Summary

Dynamic and results-driven business professional with extensive experience in sales, client relations, and team leadership. Proven ability to manage high-value portfolios while supervising staff and leveraging data to inform strategic decision-making. Expertise in implementing performance management practices and streamlining workflows to drive growth and operational efficiency. Committed to fostering strong teams, promoting employee development, and cultivating a positive workplace culture. Currently pursuing an MBA to enhance management skills and leadership capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Representative

AT&T
03.2025 - Current
  • Achieved district recognition as a top-performing salesperson.
  • Provided customized service solutions, addressing customer needs through product recommendations.
  • Built rapport with clients, leading to increased customer satisfaction and retention.
  • Increased sales by offering advice on purchases and promoting additional products.

Founder & Business Owner

Independent Small Business
08.2024 - 02.2025
  • Supervised 12-15 subordinates, handling employee relations, performance management, training, and termination when necessary.
  • Managed a portfolio exceeding $300K, overseeing financial growth and sustainability.
  • Developed and implemented business systems that increased revenue by an average of 20%.
  • Optimized business processes, improving efficiency and customer acquisition.

Player Development Specialist

Cherokee Nation Entertainment
09.2023 - 10.2024
  • Engaged in targeted outreach, including cold-calling, to re-engage inactive guests.
  • Cultivated and maintained strong relationships with VIP guests to enhance loyalty and increase revenue.
  • Managed hotel bookings and gaming promotions to optimize customer engagement.
  • Leveraged data insights to personalize offers and improve guest retention.

Retail Sales Representative

AT&T
05.2022 - 05.2023
  • Achieved district recognition as a top-performing salesperson twice.
  • Provided customized service solutions, addressing customer needs through product recommendations.
  • Managed inventory, trade-ins, and device troubleshooting while ensuring seamless customer transactions.
  • Built rapport with clients, leading to increased customer satisfaction and retention.

Summer Intern

Paradigm Shift
06.2021 - 08.2021
  • Traveled across the United States, engaging with students and enhancing their education through leadership development.
  • Facilitated group discussions to help students understand their strengths and leadership potential.
  • Developed course materials and instructional strategies to improve learning outcomes.

Provisional Insurance Agent

Holly Jones Insurance Agency
03.2019 - 09.2020
  • Sold various insurance policies, including automobile, life, medical, and property insurance.
  • Conducted client interviews to assess financial resources and insurance needs.
  • Provided personalized quotes and educated clients on coverage options.

Education

Master of Business Administration (MBA) - General Management

Northeastern State University
Tahlequah, OK
12.2025

Bachelor of Business Administration (BBA) - Marketing & Entrepreneurship

Northeastern State University
Tahlequah, OK
01.2023

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Team Management & Supervision
  • Sales & Business Development
  • Data Analysis & Forecasting
  • Customer Relation Management (CRM)
  • Business Process Optimization
  • Leadership Development & Training
  • Strategic Planning & Problem-Solving
  • Communication & Negotiation

Certification

  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Data Analytics Tools (SQL, Power BI, Tableau – learning phase)
  • Sales & CRM Software (Salesforce, Oracle CRM)

Timeline

Retail Sales Representative

AT&T
03.2025 - Current

Founder & Business Owner

Independent Small Business
08.2024 - 02.2025

Player Development Specialist

Cherokee Nation Entertainment
09.2023 - 10.2024

Retail Sales Representative

AT&T
05.2022 - 05.2023

Summer Intern

Paradigm Shift
06.2021 - 08.2021

Provisional Insurance Agent

Holly Jones Insurance Agency
03.2019 - 09.2020

Master of Business Administration (MBA) - General Management

Northeastern State University

Bachelor of Business Administration (BBA) - Marketing & Entrepreneurship

Northeastern State University

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