Joi Kelly
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
International Corporate rentals
Atlanta, GA
04.2024 - Current
- Organized international conferences and meetings with corporate partners abroad.
- Assisted in the development of new policies, procedures, and strategies related to international business activities.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Applied good listening skills to determine customer preferences and financial limits.
- Followed up on sales leads through outbound calling.
Visitation Supervisor
Changing Your World
Indianapolis, IN
03.2021 - 09.2023
- Performed administrative tasks such as scheduling meetings, preparing documents, and maintaining records.
- Ensured compliance with mandated reporting requirements related to child welfare services.
- Created detailed reports of program activities and outcomes.
- Offered crisis intervention services when needed during supervised visits or exchanges.
- Developed and implemented policies and procedures for the visitation program in accordance with applicable laws and regulations.
Barista
Starbucks
Indianapolis, IN
01.2021 - 09.2023
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Customer Service Associate
Nordstrom Rack
Indianapolis, IN
10.2018 - 11.2020
- Provided information about products and services available to customers.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Greeted customers and identified their needs.
Education
High School Diploma -
Chattahoochee High School
Alpharetta, GA05-2006
Skills
- Inbound and Outbound Calling
- Retail sales customer service
- Problem Resolution
- Client Relations
- Team Development
Timeline
Customer Service Representative
International Corporate rentals
04.2024 - Current
Visitation Supervisor
Changing Your World
03.2021 - 09.2023
Barista
Starbucks
01.2021 - 09.2023
Customer Service Associate
Nordstrom Rack
10.2018 - 11.2020
High School Diploma -
Chattahoochee High School
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