Joi Leonard
Lorien Health Services
Columbia ,MD
20
years of professional experience
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Admissions Coordinator
1 Year 6 Months- Verify insurance information and update admission records before patient intake begins.
- Maintain accurate patient files and supporting documentation for admissions and follow-up needs.
- Review insurance coverage details and coordinate authorization requests with outside payers.
- Prepare admission paperwork and support electronic health record documentation for incoming patients.
- Collect patient intake details and organize records for efficient handoff to the care team.
- Use MS Office tools to maintain admission logs, correspondence, and daily tracking documents.
- Apply HIPAA compliance standards when handling confidential patient information and admission paperwork.
- Manage time-sensitive admissions tasks while keeping records organized and communication responsive.
Personal Shopper
4 Years 3 Months- Ensure high standards of customer satisfaction.
- Handles groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
- Maintain positive relationships with grocery store personnel by being consistently professional and friendly.
- Compile and analyze client feedback to identify trends and areas for service enhancement.
- Use of excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delivery Driver
4 Years 3 Months- Obtain and adhere to detailed daily route schedules provided by the dispatch.
- Ensure correct items were loaded onto the vehicle by comparing them to shipping documents.
- Manage inventory levels during deliveries by verifying load counts against shipping manifests.
- Group and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicate delays to customers, minimizing inbound call volume.
Medical Secretary/Office Manager
4 Years 4 Months- Managed daily calendars for multiple providers, setting up appointments as needed.
- Assisted with medical billing processes such as coding and entering charges into the system.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Discussed patient balances and collect copayments/balances
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Kept physical therapist, assistants, and any other related staff abreast of scheduling, patient details, and potential service delays.
- Maintained patient accounts by verifying insurance information and coordinating with relevant staff members for payment and referral requirements.
Medical Administrative Assistant
1 Year 3 Months- Entered patient demographic information into the Electronic Health Records system.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Submitted claims to insurance companies electronically.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Managed physician calendar, scheduling patient appointments and procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
Education
CPht - Pharmacy Technician
GED
Medical Billing And Coding - Medical Billing And Coding
Skills
Time management skills
MS Office proficiency
Multi-line telephone management
Administrative support experience
Exceptional written and verbal communication skills
Calendar coordination
Records management
Clinical and administrative support
Appointment scheduling
Insurance verification
Medical billing
HIPAA compliance
Electronic health record documentation
Patient intake coordination
Referral processing
Insurance authorization processing
References
References available upon request.
Timeline
Admissions Coordinator
Lorien Health Services
04.2025 - CurrentRead More
Personal Shopper
Instacart
04.2021 - 07.2025Read More
Delivery Driver
Amazon
04.2021 - 07.2025Read More
Medical Secretary/Office Manager
New England Physical Therapy Plus
11.2008 - 03.2013Read More
Medical Administrative Assistant
St. Elizabeth Medical Center
06.2006 - 09.2007Read More
Bryman Institute-Corinthian Colleges
Medical Billing And Coding from Medical Billing And Coding
Read More
Stepful
CPht from Pharmacy Technician
Read More
HCC
GED
Read More