Joi Sanders

Common duties include:

• Controlling access by checking IDs, badges, guest logs, and visitor permissions.
• Monitoring entry and exit points and watching for unauthorized access or suspicious activity.
• Patrolling the building and nearby areas on foot or sometimes by vehicle.
• Responding to incidents like alarms, disturbances, medical issues, or safety hazards.
• Writing reports about incidents, daily activity, and unusual events.
• Providing customer service to employees, vendors, and visitors.
• Following emergency procedures for fire alarms, evacuations, or lockdowns.

• Motivated employees to meet goals of the department, office and individual unit.
• Promoted mentoring and coaching of staff to ensure career development.
• Ensured training opportunities for staff in targeted areas.
• Scheduled work assignments, set priorities and directed the work of the staff.
• Evaluated employees monthly using established evaluation criteria and responsibility identification.
• Met with staff on a regular basis to share information, provide feedback and direct workflow.
• Served as a departmental representative at meetings and conferences.
• Developed and made presentations at professional meetings and public information forums.
• Composed documents or correspondence involving social services program eligibility information and recoupment of overpayment of benefits; and provides information to the public.
• Reviewed complex information relating to self-sufficiency policies and procedures, and ensures staff is aware of changes.
• Assisted staff in the management and resolution of client complaints.
• Identified and solved problems by gathering and applying information from a variety of materials or sources.
• Dealt calmly and effectively in high stress situations such as deadlines, hostile individuals and high noise levels.
• Used statistical information to evaluate performance standards; rewards and/or applies disciplinary action where appropriate.
• Developed management tools and other procedures to ensure the quality and timeliness of services to customers.
• Designed processes for completing work and managing client flow.
• Used case reviews, staff conferences and other sources to evaluate delivery of services, and develops corrective action plans when required.
• Acted as a liaison between workers and management to facilitate organizational progress.
• Utilized group resource knowledge to resolve issues and promote continuous quality improvement.
• Performed related work as required.

• Supervised daily operations, ensuring compliance with banking regulations and enhancing transaction accuracy, resulting in improved customer trust.
• Streamlined cash handling processes, reducing discrepancies and enhancing operational efficiency, leading to noticeable gains in team productivity.
• Analyzed transaction patterns to identify training needs, implementing targeted workshops that resulted in marked improvements in service quality.
• Led customer engagement initiatives, boosting client satisfaction and retention through tailored service offerings and proactive communication.
• Fostered a culture of teamwork by coordinating weekly strategy meetings, resulting in improved communication and alignment on operational goals.
• Cultivated a positive work environment through mentorship, empowering team members and enhancing overall morale and job satisfaction.
• Oversaw daily banking operations, ensuring compliance and accuracy, which strengthened customer trust and loyalty.