Joia Brinson
Patient Care Coodinator
Houston,TX
Summary
Highly accomplished and well-organized Referral/Care Coordinator looking to secure a position with a reputable organization that will allow me to enhance and expand my learnings, knowledge and skills while making a significant contribution to the success of the company as well as others.
Overview
12
12
years of professional experience
Work History
Lead Intake Care Coordinator
CarePathRx
12.2019 - Current
- Processed IV Infusion referrals from MD office, Hospital partners and other professional entities and built strong relationships with patients to deliver emotional support alongside Hospital case management. Continued patient care beyond hospital stay to ensure all needs were met until end therapy.
- Our team ensured referrals were reviewed accurately for acceptance or denial, benefit verification through all plan payers, staffed patient with home health agency for appropriate home care needs and communicated, monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery efficiently.
- Trained new hires for department specific roles, providing direct supervision, continuing education to employees and quality audits.
Insurance Rep
CarePathRx
01.2016 - 01.2018
- Received and processed IV Infusion referrals for patients going home with home IV needs and home health care via incoming e-fax, Health systems such as Epic, CPR+,Caretend, CART.
- Verified insurance benefits via portals such as Waystar, Phone and internal verification via patient chart as well as processed authorizations alongside our authorization team. Acted as emotional support for patients experiencing catastrophic situations.
- Responded to patient calls swiftly to resolve issues and answer questions regarding benefits and out of pocket cost and built strong rapport with Multidisciplinary team to provide stable and supportive care system for referral precessing.
Referrals and Medical Records Coordinator and Patient Appointment Rep
True Health
01.2012 - 01.2016
Education
Associate of Science - Pharmacy Technology -
Central Florida College
03.2008
High School Diploma -
Edgewater High School
05.2006
Skills
- Team Building, Leadership
- Insurance Eligibility and Prior Authorization
- Multitasking, prioritizing and Organization
- Functional skills in All Microsoft
- Multidisciplinary Team Collaboration
- Interdepartmental Collaboration
- Verbal and Written Communication Skills
- Medical Terminology
- Client Documentation
Timeline
Lead Intake Care Coordinator
CarePathRx
12.2019 - Current
Insurance Rep
CarePathRx
01.2016 - 01.2018
Referrals and Medical Records Coordinator and Patient Appointment Rep
True Health
01.2012 - 01.2016
Associate of Science - Pharmacy Technology -
Central Florida College
High School Diploma -
Edgewater High School