Joia Jackson
Summary
Dedicated experience hospitality leader with over 9 years of management experience in a fast-paced food service environment. Skilled in team leadership, customer service, training, operations, and food safety. Proven ability to lead teams efficiently while maintaining high standards for guest satisfaction and workplace performance
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Hospitality Supervisor
Aramark
Conway
06.2021 - Current
- Supervised daily operations in food service and hospitality environments.
- Trained staff on customer service standards and operational procedures.
- Coordinated scheduling to optimize staffing levels during peak hours, enhancing service delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved conflicts among team members to maintain a positive work environment.
- Resolved customer complaints promptly, fostering customer loyalty and satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and implemented operational policies and procedures that improved workflow accuracy and efficiency.
Dietary Manager
Stonebridge
Conway
03.2015 - 04.2021
- Managed dietary planning and menu development for residents' nutritional needs.
- Coordinated with healthcare professionals to address special dietary requirements.
- Conducted regular evaluations of dietary programs and resident satisfaction levels.
- Supervised kitchen staff to ensure compliance with food safety regulations.
- Maintained records of patient diets including any special requirements or restrictions.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Collaborated with management to improve overall dining experience for residents.
- Maintained inventory of food supplies and ordered necessary ingredients weekly.
- Coordinated food inventory and maintained costs within budget guidelines.
- Provided training sessions for new employees on proper food handling techniques.
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
Education
Bachelor of Science - Information Technology
Strayer University
Little Rock, AR 08.2023 - 06.2026
Associate Of Applied Science - Business
Pulaski Technical College
North Little Rock, AR 08.2009 - 06.2011
Skills
- Customer service
- Staff training
- Inventory management
- Team collaboration
- Team building
- Inventory control
- Staff management
- Waste reduction
- Employee motivation
- Training and mentoring
- Operations management
- Goal oriented
- Staff discipline
- Workflow management
- Relationship building
Certification
- Servsafe certificate July 2023-2029
- Allertrain managing food allergen & gluten in commercial setting April 2023-April 2029
Timeline
Bachelor of Science - Information Technology
Strayer University
08.2023 - 06.2026
Hospitality Supervisor
Aramark
06.2021 - Current
Dietary Manager
Stonebridge
03.2015 - 04.2021
Associate Of Applied Science - Business
Pulaski Technical College
08.2009 - 06.2011