Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joices Rigores

Miami,FL

Summary

A Banking role where I can continue to pursue my career objective of becoming a Banking/Financial Services Professional in a community banking environment.

Professional with proven track record in loan servicing. Skilled in managing loan portfolios, ensuring regulatory compliance, and facilitating client communication. Strong focus on teamwork and delivering results. Adaptable to changing needs and reliable in high-pressure situations. Proficient in financial analysis, risk assessment, and utilizing loan servicing software.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Loan Servicing Specialist

Sunstate Bank
07.2024 - Current
  • Manage & maintain Loan accounts until Paid off.
  • Track & ensure Loan records while following compliance.

Customer Service Specialist/New Accounts

Sunstate Bank
03.2024 - 07.2024
  • Handle customer Tasks with efficacy and Professionalism.
  • Provide Business Knowledge & Addressing inquiries.

Teller

Sunstate Bank
08.2023 - 03.2024
  • Provide customer service by addressing inquiries.
  • Process transactions while maintaining accuracy and confidentiality.

Scanner- Bank Operations

Professional Bank
07.2022 - 06.2023
  • Scanned and processed loan documents as assigned.
  • Ensured proper electronic filing of loan related paperwork.

Sales Associate

Kohls
03.2022 - 07.2022
  • Responsible for providing a high level of customer service and product knowledge to store clients.
  • Open and close point of sale cash terminal and balance cash at end of shift.
  • Report any client service issues or cash imbalances to management.

Merchandise Stocker/Cashier

Diaz Supermarket
02.2021 - 03.2022
  • Ensured proper stock levels of merchandise in assigned areas of the store.
  • Merchandised shelves and floor areas as assigned.
  • Performed cashier duties such as opening and closing of register, processing sales and balancing cash receipts at end of shift or day.

Banking Intern

Professional Bank
06.2021 - 08.2021
  • Participated in a Banking internship program through the Center for Financial Training/Future Bankers Camp at Miami-Dade College.
  • Rotated through various areas of the Bank such as Credit, Lending, BSA & Compliance, Human Resources and the retail branch operations areas.
  • Received highest possible evaluation score from Bank Internship Manager.

Education

High School -

South Dade Senior High School
Homestead, Florida
06.2022

BBA - Finance/Banking

FIU
Miami, FL
12-2026

Skills

  • Fully Bilingual: English, Spanish
  • Computer skills: Microsoft Office: Word, Excel, and PowerPoint
  • Communication Skills, Collaboration Skills, Organizational Skills and Time Management Skills
  • Teamwork
  • Effective Oral Communications
  • Ability to think critically and solve problems
  • Ability to create and innovate
  • Strong analytical skills

Certification

  • High School Honors Certificate.
  • Naftrack Certification
  • ABA Bank Teller Certificate.
  • Selected to participate in Miami-Dade College CFT/Future Banker’s Program

Languages

English
Spanish

Timeline

Loan Servicing Specialist

Sunstate Bank
07.2024 - Current

Customer Service Specialist/New Accounts

Sunstate Bank
03.2024 - 07.2024

Teller

Sunstate Bank
08.2023 - 03.2024

Scanner- Bank Operations

Professional Bank
07.2022 - 06.2023

Sales Associate

Kohls
03.2022 - 07.2022

Banking Intern

Professional Bank
06.2021 - 08.2021

Merchandise Stocker/Cashier

Diaz Supermarket
02.2021 - 03.2022

High School -

South Dade Senior High School

BBA - Finance/Banking

FIU

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