Patty Vera
Santa Ana,CA
Summary
To secure a permanent position with a professional firm and continually grow.
Overview
35
35
years of professional experience
Work History
Loan Servicing Specialist
AMWESTFUNDING CORP.
01.2024 - Current
- Responsible for reviewing troubled borrowers for alternative programs: RPP, Modifications, and possible Deed in Lieu
- Working alongside foreclosure attorneys
- Collecting payments, Process approval decisions, and keeping accurate information
- Inbound - Outbound calls, Taking escalated calls.
- Maintained and set mortgage interest rates and loan programs to remain competitive in market.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Loan Servicing Specialist II, Team Lead.
BSI Financial Servicer
06.2011 - 07.2022
- Inbound - outbound calls
- Averaging 1200 calls monthly
- Assist borrowers to avoid foreclosure by reviewing the benefits of various government assistance programs: Modifications, Deed in Lieu, or Short Sale options
- Recognized for superior attention to detail on system notes and borrower support
- Assist borrowers while in Bankruptcy with pre and post-petition payments.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Set up escrow transactions, processed deposits and mailed out payments to Insurances.
- Obtained documents such as proof of insurance and HOA statements.
Realtor
Coldwell Bankers
05.2001 - 09.2010
- Primary Business source: Standard and Short Sales
- Supported numerous sellers in difficult departures of their homes
- Negotiated with lien holders, title, and escrow companies
- Maintained contact with the buyer's agent to keep interest intact.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Compared recently sold area properties to determine competitive market prices.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Principal, CEO
Balboa Domestic Agency
01.1990 - 10.2000
- Job placement agency for domestic employees
- Processed fingerprints and background checks for all candidates
- In charge of Marketing & Advertising.
Education
School of Interpretation
01.2022
Department of Real Estate, Lic#01408593
01.2000
Rancho Santiago Community College, Associates Degree
01.1995
Skills
- Bilingual in Spanish
- Impressive track record in client service and retention
- Self-motivated professional with ease of learning new systems
- Able to multi-task and have experience in problem resolution
- Trained in several software database systems
- Proficient in sales and negotiations - Liquidation of default mortgages
- Experience with VA, CFPB, FCRA, QWR'S, HUD, FHA, and FDCPA guidelines
References
References available upon request
Timeline
Loan Servicing Specialist
AMWESTFUNDING CORP.
01.2024 - Current
Loan Servicing Specialist II, Team Lead.
BSI Financial Servicer
06.2011 - 07.2022
Realtor
Coldwell Bankers
05.2001 - 09.2010
Principal, CEO
Balboa Domestic Agency
01.1990 - 10.2000
School of Interpretation
Department of Real Estate, Lic#01408593
Rancho Santiago Community College, Associates Degree
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