Joiline Roman
Irondale
Summary
Dynamic professional with extensive experience in customer service and retail. Skilled in cash handling, multitasking, and team collaboration, contributing to positive dining experiences and repeat business. Eager to leverage these strengths to enhance customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Waitress
El Cazador Mexican Grilled
Birmingham, AL
05.2017 - 08.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed order accuracy through effective communication with kitchen staff and customers.
- Trained new team members on menu items, service standards, and restaurant operations.
- Streamlined workflow by organizing dining area for efficient table turnover and service delivery.
- Resolved customer complaints swiftly, maintaining positive dining experiences and repeat business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Retail Customer Sales Associate
Cricket Wireless
Birmingham, AL
09.2021 - 05.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting products, enhancing satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Educated customers on device features and plans, driving informed purchasing decisions.
- Trained new staff on operational procedures and customer service best practices.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
Education
High School Diploma -
Shades Valley
Irondale, ALSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Safe food handling
- Point of sale operation
- Bilingual
- Relationship building
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Reading
Timeline
Retail Customer Sales Associate
Cricket Wireless
09.2021 - 05.2022
Waitress
El Cazador Mexican Grilled
05.2017 - 08.2025
High School Diploma -
Shades Valley